Alan Lawrence
Kyle,Tx
Summary
Accomplished public safety engagement leader with over 7 years in law enforcement and customer relations. Expertise in de-escalation and community outreach, demonstrated by successful incident response and relationship management. Recognized for achieving top sales performance above national averages through strategic communication. Committed to improving public safety initiatives with innovative engagement strategies that align with community needs.
Overview
16
16
years of professional experience
Work History
Health Consultant
Craft Body Scan
Austin
02.2025 - 12.2025
- Delivered exceptional customer service while establishing rapport, effectively guiding customers through a short-term sales cycle.
- Executed closing techniques to maintain a closing percentage of 30% or higher.
- Achieved Sales Consultant of the Quarter for the company’s 3rd quarter.
Sales Rep
Wyndham
New Braunfels
06.2023 - 12.2024
- Provided exceptional customer service by rapidly establishing rapport, effectively guiding customers into a short-term sales cycle.
- Sustained consistent communication with previous customers to preserve relationships and garner referrals.
Sales Consultant
Capitol Chevy
Austin
02.2023 - 06.2023
- Consistently exceeded established automotive sales targets while delivering outstanding customer service, leveraging excellent communication, consultative, interpersonal, and organizational skills.
- Exhibited these skills daily through face-to-face interactions and strategic questioning techniques, supplemented by phone communications.
Educational Sales Expert
GoStudent
Austin
03.2022 - 09.2022
- Surpassed monthly quotas by implementing a consultative sales approach paired with empathetic communication techniques to secure B2C sales, integrating B2B leads into the pipeline.
- Accomplished high productivity by adhering to the established call system with over 70 calls daily, ensuring a minimum of 50 minutes of talk time, managing the entire sales cycle from initial consultation to post-sales documentation.
Sales Consultant
Penske Automotive
Austin
05.2021 - 12.2021
- Rapidly built rapport and fostered strong customer relationships through email, calls, and in-person interactions.
- Propelled team revenue by achieving top sales numbers, surpassing the national average car sales by over 150%.
- Employed a consultative sales strategy to grasp customer needs and deliver suitable recommendations.
Police Officer
University of Texas Police Dept.
Austin
01.2018 - 05.2021
- Responded to calls from citizens and business owners for assistance with various situations and emergencies.
- Utilized de-escalation techniques to swiftly build rapport and diffuse challenging situations encountered on duty.
- Trained and mentored newly hired officers, while introducing innovative methods to enhance the learning experience.
- Coordinated tactical responses to diverse criminal activities through training with various tactical divisions (CAST, SWAT, Marksman/Sniper).
- Developed cases, conducted interviews or interrogations, and executed arrests to advance case development.
- Prepared cases and presented as a professional witness in court sessions.
- Exercised sound judgment in the use of firearms, including pistols, rifles, and shotguns.
- Conducted training and qualification sessions on the proper care and use of firearms, including tactical scenario drills with SWAT and CAST.
- Certified in the use of less-lethal devices such as tasers, OC spray, and collapsible batons.
- Analyzed and rapidly disseminated intelligence information and operational data, applying practical knowledge of laws and law enforcement techniques to perform duties effectively.
- Utilized various law enforcement databases and information retrieval systems, including TECS, NCIC, and LexisNexis.
- Drafted reports and documentation to address evidence collection, protection, and recording, as well as the presentation of testimony regarding illegal activities.
Missile and Space Systems Operator
U.S. Air Force
Minot, ND
02.2010 - 02.2016
- Maintained and operated ground and air missiles, space lift boosters, payloads, guidance, and control systems along with subsystems, supervising maintenance activities.
- Monitored, analyzed, and compiled performance data for various systems.
- Engineered and oversaw the assembly, calibration, operation, troubleshooting, and testing of research and development (R&D) systems.
- Led a team that facilitated communication between operation facilities, ensuring optimal efficiency in operational workflows.
Education
Associate of Arts - Criminal Justice
Austin Community College
Austin01-2018
Skills
- Microsoft productivity software
- Persuasive dialogue
- Resolution of critical issues
- Impactful leadership
- Coaching expertise
- Efficiency in organization
- Workload prioritization
- Sector familiarity
- Account relationship stewardship
- Staff training initiatives
- Risk communication
- Client account supervision
- Lifestyle health support
- Expertise in sales strategies
- Process improvement
LANGUAGES
English - Fluent
Spanish - Slightly Conversational
Timeline
Health Consultant
Craft Body Scan
02.2025 - 12.2025
Sales Rep
Wyndham
06.2023 - 12.2024
Sales Consultant
Capitol Chevy
02.2023 - 06.2023
Educational Sales Expert
GoStudent
03.2022 - 09.2022
Sales Consultant
Penske Automotive
05.2021 - 12.2021
Police Officer
University of Texas Police Dept.
01.2018 - 05.2021
Missile and Space Systems Operator
U.S. Air Force
02.2010 - 02.2016
Associate of Arts - Criminal Justice
Austin Community College