Summary
Overview
Work History
Education
Skills
Timeline
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Alanna Buckner

Edwardsville,PA

Summary

Dynamic hospitality professional with a strong work ethic and proven expertise at Dave & Buster’s. Recognized for enhancing customer satisfaction through exceptional service and effective team collaboration. Skilled in order accuracy and maintaining a calm demeanor under pressure, consistently delivering positive guest interactions and improving overall dining experiences.

Overview

6
6
years of professional experience

Work History

Server

Dave & Buster’s
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Supervisor

Johnny Rockets
03.2021 - 12.2024
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.

Personal Care Assistant

Sinclair’s Home Health Registry
03.2021 - 11.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.

Hostess

Ruth’s Chris
08.2019 - 02.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Greater Nanticoke Area
Nanticoke, PA
06.2019

Skills

  • Strong work ethic
  • Hospitality service expertise
  • Customer service
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Performance improvement
  • Task prioritization
  • Positive guest interactions
  • Calm demeanor
  • Warm and friendly
  • Reliable and responsible

Timeline

Server

Dave & Buster’s
04.2025 - Current

Supervisor

Johnny Rockets
03.2021 - 12.2024

Personal Care Assistant

Sinclair’s Home Health Registry
03.2021 - 11.2022

Hostess

Ruth’s Chris
08.2019 - 02.2021

Greater Nanticoke Area

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