Alanna Eltoukhy
Far Rockaway,USA
Summary
Operations and Customer Service Manager with proven experience in multi-store logistics, delivery optimization, and customer support. Adept at leading teams, streamlining processes, and resolving escalated service issues to enhance efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
BoConcept
04.2024 - Current
- Manage operations for six retail stores across NY, NJ, DC & VA, overseeing delivery teams, logistics, and customer service.
- Direct routing and scheduling for deliveries, ensuring on-time, cost-effective fulfillment.
- Supervised customer service and warehouse staff managing escalations and setting priorities.
- Resolve damaged/defective merchandise and negotiate vendor solutions.
Inventory Specialist
The Gallery
08.2023 - 04.2024
- Maintained accurate inventory flow from shipment to showroom, supporting sales and warehouse teams.
- Performed quality checks, reconciled stock discrepancies, and implemented solutions to improve accuracy.
- Organized product displays to drive customer engagement and efficient replenishment.
- Partnered with management to streamline stock control processes and reduce shrinkage.
Advisor, Operations
Sephora
10.2022 - 08.2023
- Delivered tailored customer service and coached clients on product use and benefits.
- Performed operational duties including cycle counts, restocking, and visual merchandising to ensure store readiness.
- Supported team performance by mentoring new staff and maintaining compliance with operational standards.
- Helped improve inventory accuracy and product availability, boosting overall store efficiency.
Assistant – Reception
The Room-Verona
09.2021 - 09.2022
- Delivered exceptional front-desk service by professionally greeting clients and providing a welcoming environment.
- Managed appointment scheduling and coordinated calendars to ensure seamless daily operations.
- Responded promptly to phone and email inquiries, addressing client needs and relaying accurate messages to appropriate personnel.
- Provided administrative support, including data entry, client record management, and general correspondence.
- Collaborated with management to improve workflow efficiency and resolve operational challenges.
- Oversaw inventory tracking for salon supplies, ensuring accurate stock levels and timely replenishment.
Education
Bachelor's degree - Business Administration
Bergen Community College
High School Diploma -
Dumont High School
06.2019
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff management
- Inventory management
- Customer relationship management
- Schedule management
- Financial management
Certification
- Currently enrolled in Coursera’s Google Project Management and Google Data Analytics certification programs.
Timeline
Operations Manager
BoConcept
04.2024 - Current
Inventory Specialist
The Gallery
08.2023 - 04.2024
Advisor, Operations
Sephora
10.2022 - 08.2023
Assistant – Reception
The Room-Verona
09.2021 - 09.2022
Bachelor's degree - Business Administration
Bergen Community College
High School Diploma -
Dumont High School