Alanna Cellan-Walker
Rio Rancho,NM
Summary
Motivated Sales/Finance Analyst, prior Operations Manager, with solid background in managing and streamlining operational and departmental processes. Comprehensive understanding of strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of employees and clients in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales/Financial Analyst
US Foods
01.2025 - 09.2025
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Evaluated proposed projects'' ROI using NPV, IRR, and other financial metrics, helping prioritize initiatives with maximum value potential.
- Supported strategic decision-making with in-depth market trend analysis.
- Enhanced accuracy of financial projections, incorporating latest market trends and data.
- Identified underperforming product lines by conducting thorough profitability analysis.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Prepared and issued reports on contract performance and compliance.
- Navigated pivot tables, conditional formatting, ect. within Excel for detailed reporting.
- Demonstrated integrity while supporting the market transition out of the New Mexico/Texas region as operations shifted to management under a different state.
Manager - Operations
Rio Grande Credit Union
06.2021 - 12.2024
- Streamlined communication channels between departments for better interdepartmental collaboration on projects or initiatives affecting operations.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information, and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management, when needed, with great detail.
- Conducted regular audits of departmental procedures to ensure adherence to established guidelines, reducing instances of noncompliance.
- Supervised operations team to support operational excellence and excellent member service.
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every member.
- Handled problematic members and clients to assist lower-level employees and maintain excellent member service.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a productive work environment.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced operational efficiency by streamlining processes.
- Ensured compliance with industry regulations, company policies, and safety standards to maintain a secure working environment.
- Implemented a new training model for specific services offered and train employees within the organization on a monthly basis.
Deposit Operations Specialist
Rio Grande Credit Union
03.2018 - 06.2021
- Conducted thorough investigations into complex issues or discrepancies related to deposits, resolving issues promptly while maintaining high levels of member satisfaction.
- Processed account maintenance requests and checked for alignment with credit union policy.
- Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
- Provided backup to two other deposit operations specialists.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to provide valuable insights into improving business processes.
- Maintained confidentiality of credit union's members and adhered to all regulatory requirements.
- Implemented risk management strategies within deposit operations to minimize potential losses due to fraud or errors.
- Ensured timely resolution of member inquiries by working closely with member service representatives and other departments as needed.
- Executed wire transfers, stop payments, and account transfers.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Monitored and verified suspicious activity on member accounts.
- Processed levies, bankruptcy, and garnishment requests.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Processed foreign items and returned mail.
- Ensured smooth coordination between branch offices and centralized deposit operations team for seamless service delivery.
- Participated in internal audits conducted by the credit union audit department or external regulators, providing necessary documentation and addressing any concerns raised during the review process.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Accounts Relationship Officer
Rio Grande Credit Union
06.2017 - 03.2018
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Communicated regularly with members to understand needs, evaluate current product use, and cross-sell new products.
- Boosted member satisfaction levels with timely and effective resolution of concerns and inquiries.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Discussed financial options with members and provided informed suggestions.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all member interactions and transactions.
- Maintained and built close relationships with members through regular contact and visits.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge of banking products and distribution to provide optimal service support.
- Built and maintained relationships with new and existing members while providing a high level of expertise.
- Responded to member inquiries and resolved complaints to establish trust and increase satisfaction.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Financial Service Officer
US Eagle Federal Credit Union
10.2013 - 04.2017
- Maintained updated records of all financial transactions to support traceability.
- Built trusted relationships with members to foster loyalty and promote referrals within the community.
- Improved member satisfaction with timely resolution of account inquiries and issues.
- Ensured smooth transactions by accurately processing loan applications, account openings, and various banking service requests.
- Built and deepened productive relationships with prospective and competitive members to drive sustained growth.
- Raised branch efficiency by consistently meeting or exceeding monthly performance targets for loans, deposits, and other key metrics.
- Conducted financial due diligence on potential investments and acquisitions.
- Complied with established internal controls and policies.
- Delivered exceptional member service through prompt response times, clear communication, and a thorough understanding of client objectives.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently to complete all tasks within deadlines.
Financial Services Representative II/Loan Officer
First Financial Credit Union
02.2009 - 10.2013
- Identified opportunities to cross-sell products, resulting in increased revenue for the credit union.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to members.
- Enhanced member relationships with personalized service and addressing individual concerns promptly.
- Provided excellent member service, resolving issues quickly and maintaining long-term member relationships.
- Built and established relationships with clientele to improve future business opportunities.
- Worked closely with other departments to provide seamless service delivery for complex member requests.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Identified issues, analyzed information, and provided solutions to problems.
- Maintained strict confidentiality of bank records and client information.
- Assisted members in understanding loan terms and conditions to make informed decisions.
- Analyzed potential risks and evaluated loan products to identify suitable options for members.
- Proactively identified solutions for members experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
- Approved loan applications based on member creditworthiness and provided detailed financial advice.
- Negotiated loan terms to provide favorable outcomes for both members and the credit union.
- Collaborated with underwriters to expedite loan approvals and close deals promptly.
- Submitted loan applications to underwriters for verification and recommendations.
- Examined member loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted members with improving financial health by counseling on issues such as excessive spending and borrowing.
- Processed loan applications and monitored progress from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Customer Service Representative
First Community Bank
11.2004 - 01.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Maintained cash drawers as a backup to teller line during peak times in branch and maintained adequate cash supply.
Education
No Degree - Accounting And Business Management
Santa Fe Community College
High School Diploma -
Capital High School
05.1997
Skills
- Staff Training and Development
- Scheduling and Coordination
- Operational planning
- Delegation
- Employee Relations
- Organizational Structuring
- Attention to detail
- Report preparation
- Strong work ethic
- Contract negotiation
Certification
- Certified IRA Specialist since 2019
Skills
- Records Organization and Management
- Effective leader
- Decision-Making
- Analytical
Timeline
Sales/Financial Analyst
US Foods
01.2025 - 09.2025
Manager - Operations
Rio Grande Credit Union
06.2021 - 12.2024
Deposit Operations Specialist
Rio Grande Credit Union
03.2018 - 06.2021
Accounts Relationship Officer
Rio Grande Credit Union
06.2017 - 03.2018
Financial Service Officer
US Eagle Federal Credit Union
10.2013 - 04.2017
Financial Services Representative II/Loan Officer
First Financial Credit Union
02.2009 - 10.2013
Customer Service Representative
First Community Bank
11.2004 - 01.2009
No Degree - Accounting And Business Management
Santa Fe Community College
High School Diploma -
Capital High School
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