Alanna Collins
Park Forest,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
School Bus Monitor
SIU Headstart
09.2023 - 05.2024
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Completed thorough bus inspections before and after each trip.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Taught and modeled safe bus riding practices to students.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Accompanied driver throughout assigned routes on each school day.
- Maintained clean, tidy and obstruction-free bus interior.
Lifeskills Trainer
NeuroRestorative Rehabilitation Facility
04.2017 - 12.2023
- Cook, clean, monitor children while in their rooms, outside, or anywhere around the facility.
- Offered training on personal hygiene and grooming skills.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
- Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
Sterile Processing Technician
SIH
08.2021 - 10.2022
- Clean, process, and sterilize surgery instruments
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Identified parameters and sterilization method required for each item to be sterilized.
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
- Picked instruments and supplies for surgeries.
- Wrapped trays, instrument packs, and sets.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Verified and maintained proper documents and records for sterilization.
- Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
- Ordered and restocked supplies for decontamination and surgical areas.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Developed and maintained medical equipment databases.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
Student Supervisor Aide
Carbondale elementary school district 95
08.2017 - 05.2020
- Supervise kids on the playground, lunchroom and classroom
- Assist and help teachers and some office work and clerical work.
- Logged monitoring activities and notable incidents for school administrators.
- Supported behavior control strategies with implementation of district-approved techniques.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Flexed between different school areas based on current needs.
- Shared bus duty responsibilities at morning drop-off and afternoon pick-up.
- Enforced school district guidelines with students across classes and levels.
- Supervised cafeteria periods for different ages and maintained order.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Offered caring companionship and emotional support.
- Observed and monitored children's activities.
- Delivered clerical support by handling range of routine and special requirements.
Housekeeping
Hilton Home2 Suites
06.2019 - 01.2020
- Cleaned and organized restrooms and hallways
- Disinfected areas, rooms, bathrooms, counters, equipment
- Removed waste daily
- Prepared linens
- Kept rooms stocked
- Cleaned windows.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Supported housekeeping duties throughout facility by cleaning fixtures, removing trash from sales floor and cleans up product spills.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Picked up debris and trash and performed basic housekeeping.
- Upheld housekeeping standards by keeping space clean and free of hazards.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
Traffic Control Aide
City of Chicago
09.2015 - 03.2017
- Direct traffic during rush hour
- Provide assistance to pedestrians, emergencies, citywide parades and festivals, citywide sporting events, airports, concerts, civil demonstrations
- Assist in keeping intersections clear.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Patiently directed motorists towards detours and alternate routes.
- Controlled flow of automotive traffic under direction of project supervisor.
- Familiar with use of hand signaling procedures.
- Put out barrels and cones to prevent driver access to specific roads or areas.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
Education
Associate's degree - Medical Billing & Coding
Ultimate Medical Academy-Tampa
Tampa, FL08.2024
High school or equivalent -
Ada S McKinley Lakeside
Chicago, IL09.2006
Skills
- Customer service
- Energetic
- Child Supervision
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Professionalism
- Organizational Skills
- Self Motivation
- RETAIL SALES
- Call Center
- Clerical experience
- Communication skills
- Patient care
- Behavioral health
- Patient observation
- Applied behavior analysis
- Working with people with autism
- Medical terminology
- Typing
- Hospitality
- Guest services
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Telephone skills
- Telecommunication skills
- Customer Service
- Microsoft Office
Timeline
School Bus Monitor
SIU Headstart
09.2023 - 05.2024
Sterile Processing Technician
SIH
08.2021 - 10.2022
Housekeeping
Hilton Home2 Suites
06.2019 - 01.2020
Student Supervisor Aide
Carbondale elementary school district 95
08.2017 - 05.2020
Lifeskills Trainer
NeuroRestorative Rehabilitation Facility
04.2017 - 12.2023
Traffic Control Aide
City of Chicago
09.2015 - 03.2017
Associate's degree - Medical Billing & Coding
Ultimate Medical Academy-Tampa
High school or equivalent -
Ada S McKinley Lakeside
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