Alanna Cox
Oklahoma City,OK
Summary
Over the years my work experience has been customer service based. Seeking new opportunities is my goal in every part of my work, I am driven; organized, personable, reliable, genuine, flexible as well as fun. I believe my skills would be an asset for this position for these reasons and I genuinely enjoy talking with people, I enjoy learning new techniques for certain situations to extend my knowledge and also enjoy new experiences. I believe having a variety of experiences makes for a better background.
Overview
14
14
years of professional experience
Work History
Flix BrewHouse
Alyssa Dugan
Oklahoma City, OK
01.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Granny's Kitchen
Rami Abu Hejleh
Oklahoma City, OK
05.2021 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server/Bartender
Mimi's Cafe
Westminster
01.2019 - 07.2019
- Leveraged craft beer and cocktail knowledge to make informed recommendations
- Drove customer satisfaction, preparing expertly-crafted drinks and pouring beer and wine selections
- Efficiency with exceptional service, managing large volumes of guests.
Server
Bar Louie
Westminster
01.2017 - 07.2018
- Greeting every guest upon arrival
- Answering phone calls for the restaurant
- Offering signature cocktails available each day
- Managing quick rush hours
- Completing opening and Closing duties
- Providing great customer service.
Server
Buffalo Wild Wings
Lakewood
10.2015 - 01.2017
- Constantly standing, kneeling, lifting, and walking throughout longs shifts
- Greeting every guest with a warm welcome
- Maintaining organization
- Creating comfortable atmosphere
- Offering rotating craft beers and cocktails available.
Server
Third Base Bar and Brewery
Cedar Rapids
12.2014 - 04.2015
- Handling large volume of customers
- Keeping fun and up beat work and social atmosphere
- Remaining up to date with constant change craft beer menu.
Server/Bartender
Hacienda Las Glorias
Cedar Rapids
07.2010 - 11.2013
- Creating a family friendly atmosphere
- Maintaining clean work area
- Keeping up with customer volume
- Mixing and pouring alcohol beverages
- Making weekly employee schedules
- Restocking and ordering for behind the bar.
Education
Prairie High School
Skills
- Graduated with an Art Scholarship in 2012 Enjoy fast pace work and always staying busy Experienced with POS systems and basic computer knowledge Always looking for an opportunity to excel
- Relationship Building
- Organization and Time Management
- Problem Resolution
- Flexible and Adaptable
- Collaboration
- Self-Directed
Timeline
Flix BrewHouse
Alyssa Dugan
01.2022 - Current
Granny's Kitchen
Rami Abu Hejleh
05.2021 - 02.2024
Server/Bartender
Mimi's Cafe
01.2019 - 07.2019
Server
Bar Louie
01.2017 - 07.2018
Server
Buffalo Wild Wings
10.2015 - 01.2017
Server
Third Base Bar and Brewery
12.2014 - 04.2015
Server/Bartender
Hacienda Las Glorias
07.2010 - 11.2013
Prairie High School