Summary
Overview
Work History
Education
Skills
References
Timeline
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Alanna DeSavino

Peckville,PA

Summary

Dedicated professional with a strong adaptability and exceptional attention to detail, demonstrating the ability to thrive in fast-paced, high-volume environments. Proven expertise in rapidly acquiring new skills and fostering solid relationships with clients and team members. Skilled in multitasking and effective problem-solving, with a commitment to continuous learning and professional growth.

Overview

9
9
years of professional experience

Work History

Customer Service Sales Specialist

DeSavino & Sons
Olyphant, PA
02.2019 - Current
  • Developed relationships with customers through phone calls, emails, and in-person meetings.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided product information to customers, and educated them on technical details to highlight the benefits.
  • Responded to, reviewed, and organized numerous calls and written messages each day.
  • Generated quotes, produced sales documents, processed payments, and documented accurate records of customer communications.
  • Managed customer accounts by updating contact information, order history, and billing information.
  • Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
  • Followed up on customer inquiries not immediately resolved to ensure satisfaction.
  • Handled escalated customer service issues professionally and courteously to preserve customer satisfaction, and maintain long-term business relationships.
  • Performed sales transactions, including cash handling, credit card processing, refunds and exchanges, and assisted clients with billing errors.
  • Helped with various administrative duties, such as submitting yearly PTO balances to ADP, and acting as tech support for employees experiencing difficulties with their online time clocks.

Therapeutic Support Staff Member

Elwyn
Philadelphia, PA
06.2016 - 02.2019
  • Supported individuals one-on-one in line with treatment plan and individual emotional needs.
  • Implemented crisis intervention techniques when needed to de-escalate disruptive behaviors.
  • Provided emotional support and guidance to children with mental health issues.
  • Documented staff information, service plans, treatment reports and progress notes.
  • Collaborated with other healthcare professionals to provide comprehensive care for clients.
  • Attended team meetings to discuss client progress towards achieving treatment goals.
  • Adhered to strict confidentiality policies when discussing sensitive information about clients or their families.

Education

Bachelor of Arts - Speech, Language, And Hearing Science

Temple University
Philadelphia, PA
05-2016

Skills

  • Account management
  • Adaptability
  • Attention to detail
  • Conflict resolution
  • Customer service
  • Database entry
  • Multitasking and organization
  • Office administration
  • Order tracking
  • Payment processing
  • Payroll and benefits administration
  • Product knowledge
  • Project management
  • Purchase order processing
  • Record keeping
  • Technical support
  • Work order generation
  • Written and verbal communication skills

References

References available upon request.

Timeline

Customer Service Sales Specialist

DeSavino & Sons
02.2019 - Current

Therapeutic Support Staff Member

Elwyn
06.2016 - 02.2019

Bachelor of Arts - Speech, Language, And Hearing Science

Temple University

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Alanna DeSavino