Alanna Drinkard
Ladson,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Special Events Team
South Carolina State Aquarium
Charleston, SC
02.2023 - Current
- Greeted or assisted patrons entering or exiting facility.
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Monitored crowd flow throughout the venue space.
- Oversaw clean-up activities after completion of each event.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Assessed event success and identified improvement areas through client feedback.
- Provided assistance to catering staff during meal service times.
Wedding Planner Assistant
Frelancer
Chareston, SC
05.2021 - Current
- Monitored decor elements such as linens, flowers, chairs, tables. to ensure they met standards set by clients.
- Arranged transportation for bridal parties on the day of the wedding.
- Organized seating charts and place cards for weddings receptions.
- Worked closely with photographers to capture meaningful moments during pre-ceremony preparations as well as throughout the duration of events.
Barista ( College Internship)
Walt Disney Company
Orlando, FL
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Arranged merchandise and built eye-catching displays to increase sales.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Hospitality Management Intern
Seabrook Island Club
05.2021 - 08.2021
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Researched industry trends and competitor strategies to inform decision making.
- Maintained positive working relationship with fellow staff and management.
- Conducted interviews with customers to gain insights into their experiences.
Personal Shopper
Lowes Foods
Summerville , SC
08.2020 - 05.2021
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
Drive Thru Tainer
Chick-fil-A
North Charleston, SC
09.2016 - 08.2020
- Designed and developed training materials for new employees in the organization.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
Education
Associate's Degree - Hospitality and Tourism Management
Trident Technical
Summerville, SC10-2021
Skills
- Customer service
- Event Director
- Training Leadership Skills
- Judgment and decision making
- Active learning
- Food safety and production
- Waitressing
- Barista
- Event Setup and Breakdown
- Wedding assistant experience
- Teamwork and Collaboration
- Food and Beverage Background
- Fundraising Events
Timeline
Special Events Team
South Carolina State Aquarium
02.2023 - Current
Wedding Planner Assistant
Frelancer
05.2021 - Current
Hospitality Management Intern
Seabrook Island Club
05.2021 - 08.2021
Personal Shopper
Lowes Foods
08.2020 - 05.2021
Drive Thru Tainer
Chick-fil-A
09.2016 - 08.2020
Barista ( College Internship)
Walt Disney Company
Associate's Degree - Hospitality and Tourism Management
Trident Technical
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