Alanna Foss

• Specialize in regulatory and contractual compliance, internal controls, and grants management,
  contributing to key projects for Florida’s Division of Emergency Management, Orlando ERAP, and the
  Adult Cannabis Use program for the Illinois Department of Financial and Professional Regulation
  
  • Collaborate with disaster recovery teams to ensure FEMA standards for accuracy and eligibility
  ➣ Validated $13M+ in claimed costs to date, for natural disasters
  
  • Validate supporting documentation for various cost types, including contract costs requiring
  verification of insurance and procurement documents such as requests for proposals (RFPs),
  invitation for bids (IFBs), notice to proceed, and vendor qualifications
  
  • Mentor new employees with their assigned projects while simultaneously managing my own tasks
  
  • Serve as the lead validator for multiple projects, overseeing and delegating tasks to other validators
  while ensuring efficient workflow management
  
  • Perform comprehensive review and reconciliation procedures, achieving 100% compliance with
  federal and state grant requirements
  
  • Conduct detailed data analysis in Excel, identifying discrepancies and improving data integrity
  
  • Communicate project progress and issues to clients effectively, maintaining a 95% client satisfaction
  rate

• Perform multiple functions for different engagements, including business development, timekeeping,
and auditing/validating

• Conduct research, in order to identify potential business opportunities and agencies in key locations

• Facilitate multiple Request for Proposal (RFP) responses to support business development efforts,
alongside primary engagement responsibilities

• Prepared and presented core functions of SuccessFactors Onboarding to key stakeholders via real-time demos and presentations
  
  • Managed and resolved 400+ Service Requests requiring technical assistance, ensuring timely
  communication and resolution, via chat, phone, and SAP's ticketing system
  
  • Adhered to SAP processes and controls in order to provide solutions for technical issues raised by clients
  
  • Improved team productivity by providing technical guidance and mentoring junior engineers
  
  • Collaborated with cross-functional, global teams to identify and resolve system defects, enhancing
  product reliability.
  
  • Collaborated with team members and senior engineers for Job Monitoring, Backup, Identity & Access
  Management, and Change Management
  
  • Planned and documented procedures for client issues through internal/external Knowledge Base Articles which include:
  ➣ Performing tests in preview environments prior to successful release in production environments
  ➣ Migration of changes to production environments
  ➣ Maintenance required post migration