Summary
Overview
Work History
Education
Skills
Accomplishments
Community Work
Timeline
Generic

Alanna Garcia

San Clemente

Summary

My time in customer service has taught me that the best way to communicate is to listen. The only way you can successfully serve your customers is to hear what they need, and sometimes even help them figure out what it is they need. I thoroughly enjoy being able to find solutions for my customers, sometimes sharing my own tips and tricks when the solution isn't available to me. I enjoy learning to be as efficient as can be and having the leadership skills to pass that ability along to my coworkers.

Overview

13
13
years of professional experience

Work History

Crew Member

Trader Joe's
Laguna Hills
05.2012 - Current
  • I greet customers with a smiling face, letting them know I am eager to help them.
  • I am well-versed in what our store has to offer our customers, while also being ready to find the answer to any questions that I may not have knowledge of.
  • I work side by side with many fellow crew members as a team, so we can give our customers the best experience possible. I have also trained many new employees so they can be on par with the company’s standards.
  • I enjoy learning new things and am always striving to be a better employee, even after thirteen years of experience.
  • I am always prioritizing proper time management and efficiency.

Market Partner

Monat Global Inc.
San Clemente
10.2020 - 10.2022
  • In this role, as an independent sales representative, I was able to be very creative and step outside of my comfort zone when it comes to speaking and communicating with people.
  • I became very confident speaking on camera, and in group Zoom calls.
  • I learned how to really get to know my audience and customers through direct communication, so I could properly serve them.
  • I worked very hard to learn video editing technology and social media apps so I could properly advertise my products

Education

Some College (No Degree) - Business Administration and Management

Saddleback College
Mission Viejo, CA

Some College (No Degree) - Nutrition Sciences

Saddleback College
Mission Viejo, CA

Skills

  • Customer service
  • Team collaboration
  • Employee training
  • Time management
  • Social media marketing
  • Effective communication
  • Active listening
  • Adaptability to change

Accomplishments

  • As a Trader Joe's employee I have been given multiple bonuses and an added pay raise for going above and beyond to provide an incredible customer experience and work environment.
  • I was honored with a leadership award for "Leading by Example" in my Youth Group.

Community Work

  • I worked with my Church Youth Group on various religious events, fundraisers and retreats.
  • I participated in a thirty hour fast and found sponsors to raise money to build a water well in the town of Sierra Leone, West Africa.
  • I lead multiple religious retreats for community youth and my peers.

Timeline

Market Partner

Monat Global Inc.
10.2020 - 10.2022

Crew Member

Trader Joe's
05.2012 - Current

Some College (No Degree) - Business Administration and Management

Saddleback College

Some College (No Degree) - Nutrition Sciences

Saddleback College