Alanna Gilley

Customer Service Computer Skills Telephone Skills

• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Provided accurate information about products and services to customers.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed positive relationships with customers through friendly interactions.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Resolved customer complaints promptly and efficiently.
• Implemented innovative methods for streamlining the customer service process.
• Maintained a high level of professionalism when dealing with difficult customers.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Identified opportunities for upselling additional products or services based on customer needs.
• Answered customer inquiries via phone, email, and chat.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided exceptional customer service to ensure customer satisfaction.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Developed strong customer relationships to encourage repeat business.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Promoted available products and services to customers during service, account management and order calls.
• Mentored junior team members and managed employee relationships.
• Determined accurate prices for customer services, consistently searching for deals and best prices.