ALANNA HAGEN
Hartford,WI
Summary
Skilled team member with an in-depth understanding of patient care/customer service and communication. Proven history of collaborating with medical staff to address complications and determine appropriate action for the best patient care possible. Practiced problem-solver with friendly and caring mentality. Expertise in inventory management, organizational skills and inner-office operations.
Overview
8
8
years of professional experience
Work History
Clinical Referral Specialist
Advocate Aurora Health Care
10.2023 - Current
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
- Assisted patients by answering questions and providing information regarding referrals.
- Entered confidential patient information and updated electronic records in database.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed daily patient referrals daily through multi-line telephone system.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Surgery Scheduler
Advocate Aurora Healthcare
10.2022 - 10.2023
- Educated patient in person or by telephone on pre- and post-operative care instructions.
- Operated office equipment, such as voicemail messaging systems and other software applications, to prepare, read, and send reports and letters.
- Collaborated closely with doctors, nurses, and other staff members to ensure smooth operations within the practice.
- Provided patient education and answered questions regarding the surgery process.
Telemetry Technician
Advocate Aurora Healthcare
01.2021 - 10.2022
- Demonstrated in-depth understanding of telemetry equipment functions
- Monitored and documented heart rhythms according to physicians' orders
- Observed and evaluated cardiac activity and reported changes to medical staff
- Precepted new team members following established standards of practice and organizational policies
- Assisted management in changing existing processes and implementing new processes to improve workflow and patient safety
- Developed custom documents and assisted with document updating for specific changes/needs within the department.
Call Center Patient Service Representative
Advocate Aurora Health Care
07.2018 - 01.2021
- Used EPIC to schedule appointments, send messages to staff/providers, review patient information, add/change patient demographics, etc
- Facilitated communication between patients and various departments and staff
- Precepted new team members following established standards of practice and organizational policies
- Participated in Safety Huddles with RNs, LPNs, CNAs, MAs, Supervisors and Clinic RNs
- Collaborated with quality assurance team to ensure satisfactory of patients/family members
- Created several documents for the department to help with new process and procedure changes.
Resident Assistant
Wellington Place
09.2016 - 07.2018
- Answered patient call signals to determine patient needs
- Assisted residents with daily dental and mouth care, bath functions, hair care, and other activates of daily living
- Monitored progress and documented patient health status changes to keep care team updated
- Provided swift and knowledgeable emergency support following crisis protocols
- Passed medications to Residents according to Doctor's orders under supervision of RN/LPN.
Education
High School Diploma -
Hartford Union High School
Hartford, WI06.2016
Skills
- DOCUMENTATION
- PROBLEM SOLVING SKILLS
- CALL CENTER OPERATIONS
- VERBAL AND WRITTEN COMMUNICATIONS
- TIME MANAGEMENT SKILLS
- SELF MOTIVATED
- APPOINTMENT SCHEDULING
- MEDICAL TERMINOLOGY
Timeline
Clinical Referral Specialist
Advocate Aurora Health Care
10.2023 - Current
Surgery Scheduler
Advocate Aurora Healthcare
10.2022 - 10.2023
Telemetry Technician
Advocate Aurora Healthcare
01.2021 - 10.2022
Call Center Patient Service Representative
Advocate Aurora Health Care
07.2018 - 01.2021
Resident Assistant
Wellington Place
09.2016 - 07.2018
High School Diploma -
Hartford Union High School