Alanna Hall
Altadena,CA
Summary
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. I see myself as a responsible and mature retail sales associate who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals.
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department Of Homeland Security
Los Angeles, CA
02.2022 - Current
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Safeguarded transportation operations at commercial airports and railway stations.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
Security Officer
Allied Universal Security Services
El Monte, CA
08.2021 - 01.2022
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of 6+ employees and visitors daily.
Barista
Starbucks
Pasadena, CA
08.2019 - 06.2021
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prioritized drink requests while managing interruptions.
Teller
J.P. Morgan Chase
Altadena, California
02.2019 - 06.2020
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Performed all transactions in cordial, efficient and professional manner
- Executed wire transfers and account transfers.
- Sold cashier's checks, traveler's checks and money orders.
- Maintained friendly and professional customer interactions.
- Organized, stocked and maintained teller window area.
- Collected member loan payments.
- Processed exchange and foreign currency.
- Maintained teller drawer to perform bank transactions.
Retail Sales Associate
Foot Locker
Arcadia, CA
06.2017 - 02.2018
- Priced merchandise, stocked shelves and took inventory of supplies.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Verified that all customers received receipts for their purchases.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Prioritized helping customers over completing other routine tasks in the store.
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Greeted customers in a timely fashion while quickly determining their needs.
- Responded to customer questions and requests in a prompt and efficient manner.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Built relationships with customers to increase likelihood of repeat business.
- Alerted customers to upcoming sales events and promotions.
- Answered customer telephone calls promptly and in an appropriate manner.
Barista
The Coffee Bean & Tea Leaf
Long Beach, CA
08.2016 - 04.2017
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Complied with standards for merchandising, stocking and storing product.
- Educated coworkers and customers about new products.
- Memorized ingredients and recipes for specialty drinks.
- Made and served café beverages with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Arts - Public Relations
California State University - Long Beach
Long Beach, CA06.2022
Associate of Arts - Communications
Pasadena City College
Pasadena, CA06.2020
Associate of Arts - Political Science
Pasadena City College
Pasadena, CA06.2020
Associate of Arts - African American Studies
Pasadena City College
Pasadena, CA06.2020
Skills
- POS systems knowledge
- Active listening skills
- Consistently meets sales goals
- Accurate money handling
- Computer literate
- Stocking
- People-oriented
- Sales experience
- Customer service-oriented
- Excellent communication skills
- Cash register familiarity
- Opening and closing procedures
Certification
- Valid and up to date CA Guard Card
Timeline
Transportation Security Officer
Department Of Homeland Security
02.2022 - Current
Security Officer
Allied Universal Security Services
08.2021 - 01.2022
Barista
Starbucks
08.2019 - 06.2021
Teller
J.P. Morgan Chase
02.2019 - 06.2020
Retail Sales Associate
Foot Locker
06.2017 - 02.2018
Barista
The Coffee Bean & Tea Leaf
08.2016 - 04.2017
Bachelor of Arts - Public Relations
California State University - Long Beach
Associate of Arts - Communications
Pasadena City College
Associate of Arts - Political Science
Pasadena City College
Associate of Arts - African American Studies
Pasadena City College
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