Alanna Hamilton
Moreno Valley,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Round One Entertainment
Moreno Valley, CA
12.2019 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Coordinated employee schedules according to shift changes and availability.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Responded to customer questions regarding products, prices and availability.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Organized special events such as birthday parties or corporate parties.
- Created and maintained daily schedules for staff, ensuring all shifts were properly staffed with qualified personnel.
- Resolved customer inquiries to achieve high standard of service.
- Operated bowling facility with 18 lanes, kitchen and arcade.
- Planned and organized party activities based on participant preferences and requests.
- Kept track of inventory levels of supplies needed for events such as balloons, tablecloths, plates, cups.
- Organized, scheduled and coordinated all aspects of birthday parties for clients.
- Created and managed filing systems for easy access to records and documents.
Education
High School Diploma -
Citrus Hill High School
Perris, CA05-2019
Skills
- Staff Management
- Data Analytics
- Process Improvement
- Strategic Planning
- Training and Mentoring
- Customer Service
- Cash Handling
- POS System Operation
- Scheduling
- Food Handling
- Phone Etiquette
- Flexible Schedule
- Professional Demeanor
- Problem-Solving
- Multitasking
- Microsoft Excel
- File Organization
- Teamwork and Collaboration
- Attention to Detail
- Strong Leadership
Affiliations
- Reading
- Singing
- Baking
- Photography
- Writing Stories
- Listening to music
- Dancing
- Escape Rooms
- Bowling
- Online Courses
Certification
- California Responsible Beverage Service Training Course
- Riverside County Food Handlers Card
Timeline
Supervisor
Round One Entertainment
12.2019 - Current
High School Diploma -
Citrus Hill High School
- California Responsible Beverage Service Training Course
- Riverside County Food Handlers Card
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