Alanna Harvey-Sanford
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Car Salesperson
Envision Motors
West Covina
12.2023 - 06.2024
- Advised customers on financing options and warranties available for their purchase.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Conducted test drives for prospective buyers.
- Greeted customers and provided product information.
- Developed relationships with potential buyers through phone calls and emails.
Car Salesperson
Allen Gwynn Chevrolet
Glendale, CA
08.2022 - 12.2023
- Advised customers on financing options and warranties available for their purchase.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
- Conducted test drives for prospective buyers.
- Greeted customers and provided product information.
- Provided follow-up customer service after a car sale was completed.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Customer Service Representative
Aston Carter
City Of Los Angeles, CA
01.2022 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
Juni Learning
Los Angeles, CA
08.2021 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
United Healthcare, UHG
Los Angeles, CA
01.2021 - 07.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
Renaissance Arts Academy
Los Angeles06-2015
Skills
- Building rapport
- Goal-Oriented
- Consultative techniques
- Friendly and Enthusiastic
- Appointment Scheduling
- Customer Service
Timeline
Car Salesperson
Envision Motors
12.2023 - 06.2024
Car Salesperson
Allen Gwynn Chevrolet
08.2022 - 12.2023
Customer Service Representative
Aston Carter
01.2022 - 07.2022
Customer Service Representative
Juni Learning
08.2021 - 12.2021
Customer Service Representative
United Healthcare, UHG
01.2021 - 07.2021
High School Diploma -
Renaissance Arts Academy
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