Alanna Hazard
Cheektowaga,NY
Summary
Operations professional with strong expertise in optimizing processes and supporting team efficiency. Skilled in CRM systems, data analysis, and process improvements, ensuring seamless operations and strategic insights. Valued for collaborative approach, adaptability, and consistent delivery of high-impact results.
Overview
8
8
years of professional experience
Work History
Sales Operations Coordinator
Impelix LLC
, NY
06.2024 - 05.2025
- Worked on a team of two to support the entire company’s operational needs, including opportunity management, order placement, tracking and maintenance of contracts and documentation, and systems administration.
- Supported a larger revenue recognition project, which included the building of automations to simplify the quoting and ordering processes, and better track our assets, revenue, and exposure.
Program Specialist
Ingram Micro
Williamsville, NY
11.2021 - 06.2024
- Served as a project lead in efforts to automate and manage thousands of recurring subscription billings, enable partners to place their own orders on our website, and automate quoting to reduce partner wait times from four hours to five minutes
- Focused on time savings, working with teams on their day-to-day processes and identifying where they may be improved.
Sr. Support Representative
Ingram Micro
11.2019 - 11.2021
- Acted as a team lead and subject matter expert to nineteen team members in Buffalo and ten based in Manila
- Maintained vendor and internal communications on the VMware line, acting as the ops representative on the introduction of three new product lines.
Support Representative II
Ingram Micro
07.2018 - 11.2019
- Guided a team of twelve as the operations, order entry, renewal, and returns lead
- Facilitated weekly and biweekly cadences with Sophos vendor operations, vendor returns, and our own internal operations teams.
Support Representative I
VMware
05.2017 - 07.2018
- Maintained a 275% work utilization on the, product line, generating quotes and processing approximately 50 customer orders a day via phone and email
- Acted as the US contact and tester in the company’s recurring disaster recovery exercise, identifying potential risks via tabletop exercises and simulating the results of presented solutions.
Education
Bachelor of Arts - English and History
State University of New York
May 2016
Skills
- Office 365
- QuickBooks Online
- Salesforce Lightning
- Communication Tools
- CRM management
- Process optimization
- Reporting
- Order processing
- Order management
- Quote preparation
- Vendor engagement
- Problem-solving
Timeline
Sales Operations Coordinator
Impelix LLC
06.2024 - 05.2025
Program Specialist
Ingram Micro
11.2021 - 06.2024
Sr. Support Representative
Ingram Micro
11.2019 - 11.2021
Support Representative II
Ingram Micro
07.2018 - 11.2019
Support Representative I
VMware
05.2017 - 07.2018
Bachelor of Arts - English and History
State University of New York
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