Alanna Hess
Howard,OH
Summary
Dynamic professional with a proven track record at Mossy Corner, adept in cooking and customer service. Excelled in enhancing menu offerings and kitchen efficiency, significantly reducing waste. Skilled in multitasking and maintaining high standards of cleanliness and organization. Mentored staff, improving teamwork and productivity, while always prioritizing food safety and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Cook/drive Thru
Mossy Corner
03.2024 - Current
- Created variety of menu items adhering to standardized recipes and presentation guidelines.
- Engaged with guests to gather feedback and improve menu offerings.
- Ensured compliance with health regulations by monitoring food safety standards.
- Managed kitchen inventory for optimal stock levels and reduced waste.
Assistant Manager
Family Dollar
01.2020 - 03.2024
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Led training initiatives, enhancing employee skills and confidence.
- Developed processes to maintain open lines of dialogue for improved team input.
- Developed contingency plans with team to address potential disruptions.
Cook Shift Leader
Coshocton Regional Medical Center
01.2015 - 01.2019
- Ensured workspace organization while meeting sanitation and safety requirements.
- Coordinated several cooking stations at once, ensuring all standards were met.
- Ensured top food quality by verifying delivery contents for consistent product standards.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
Cook Shift Leader
Laurels
01.2004 - 01.2012
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
Education
Cosmology License -
Mount Vernon Career Center
Mount Vernon, OH05.2010
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
Timeline
Cook/drive Thru
Mossy Corner
03.2024 - Current
Assistant Manager
Family Dollar
01.2020 - 03.2024
Cook Shift Leader
Coshocton Regional Medical Center
01.2015 - 01.2019
Cook Shift Leader
Laurels
01.2004 - 01.2012
Cosmology License -
Mount Vernon Career Center