Alanna Hiraldo Garcia
Norcross,GA
Summary
I believe that id be a great addition to your team at Publix! over the years i have gained experience in different areas, I learn fast and am very efficient! I'm knowledgeable about maintaining organized inventories and meeting sanitation requirements of commercial buildings, bathrooms, work spaces and customer areas. Experienced team player with a strong service record and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results! Also I am not opposed to learning or helping assist in other area's as needed, always looking forward to learning a new skill! Another thing that would make me a great addition is my time management skills!
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Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Antiguo Lobo
12.2022 - Current
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Receptionist
Goals Plastic Surgery
09.2023 - 01.2024
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Often helped sanitize patient room so they can come into a safe and clean environment.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Responded to inquiries from callers seeking information.
- Created and verified weekly schedules for patients as well as the doctors.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collected card and cash payments, processed transactions and updated relevant records.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Doubletree By Hilton
11.2021 - 07.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.z
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Collected card and cash payments, processed transactions and updated relevant records.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Assistant Manager, Server, Cashier, Bartender
Cafe Dominican
02.2019 - 08.2021
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Inspected dishes and utensils for cleanliness.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Processed orders and sent to kitchen employees for preparation.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA05.2022
Skills
- Venipuncture (certified phlebotomist)
- Detail oriented
- Bilingual
- Computer Skills (have worked with several different programs)
- Dependable and Responsible!
- Customer Service
- Exhibit professional and courteous presence towards co workers & visitors
- Efficient
- Team player! & also do well working independently
- Organization and Cleanliness skills
- HIPAA Compliance
- Multitasking Abilities
- Scheduling and calendar management
- Proper handling of products
- Time Management
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Goals Plastic Surgery
09.2023 - 01.2024
Server
Antiguo Lobo
12.2022 - Current
Receptionist
Doubletree By Hilton
11.2021 - 07.2022
Assistant Manager, Server, Cashier, Bartender
Cafe Dominican
02.2019 - 08.2021
GED -
Gwinnett Technical College
- PT - Phlebotomy Technician
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