Alanna Hiraldo Garcia
Norcross,GA
Summary
I believe that id be a great addition to your team at Publix! over the years i have gained experience in different areas, I learn fast and am very efficient! I'm knowledgeable about maintaining organized inventories and meeting sanitation requirements of commercial buildings, bathrooms, work spaces and customer areas. Experienced team player with a strong service record and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results! Also I am not opposed to learning or helping assist in other area's as needed, always looking forward to learning a new skill! Another thing that would make me a great addition is my time management skills!
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Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Antiguo Lobo
5370 Peachtree Road Suite A, Chamblee, GA, 30341
12.2022 - Current
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Receptionist
Goals Plastic Surgery
83 Walton Street NW, Atlanta, GA, 30303
09.2023 - 01.2024
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Often helped sanitize patient room so they can come into a safe and clean environment.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Responded to inquiries from callers seeking information.
- Created and verified weekly schedules for patients as well as the doctors.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collected card and cash payments, processed transactions and updated relevant records.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Doubletree By Hilton
Roswell, GA
11.2021 - 07.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.z
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Collected card and cash payments, processed transactions and updated relevant records.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Assistant Manager, Server, Cashier, Bartender
Cafe Dominican
4650 Jimmy Carter Blvd, Norcross, Ga, 30093
02.2019 - 08.2021
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Inspected dishes and utensils for cleanliness.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Processed orders and sent to kitchen employees for preparation.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA05.2022
Skills
- Venipuncture (certified phlebotomist)
- Detail oriented
- Bilingual
- Computer Skills (have worked with several different programs)
- Dependable and Responsible!
- Customer Service
- Exhibit professional and courteous presence towards co workers & visitors
- Efficient
- Team player! & also do well working independently
- Organization and Cleanliness skills
- HIPAA Compliance
- Multitasking Abilities
- Scheduling and calendar management
- Proper handling of products
- Time Management
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Goals Plastic Surgery
09.2023 - 01.2024
Server
Antiguo Lobo
12.2022 - Current
Receptionist
Doubletree By Hilton
11.2021 - 07.2022
Assistant Manager, Server, Cashier, Bartender
Cafe Dominican
02.2019 - 08.2021
GED -
Gwinnett Technical College