Alanna Holmes
New Iberia,LA
Summary
Dynamic professional with a proven track record in youth mentoring and food industry management. Excelled in building team leadership and fostering positive environments, leading to increased employee retention and customer satisfaction. Skilled in conflict resolution and effective communication, achieving significant improvements in team performance and customer service standards.
Driven, compassionate individual with passion for empowering youth and fostering personal growth. Possesses solid foundation in effective communication and mentorship techniques, coupled with organizational skills and ability to develop engaging programs. Dedicated to making meaningful impact on young lives by creating supportive and motivating environments.
Overview
10
10
years of professional experience
Work History
Volunteer Youth Coach
Various Organizations
01.2021 - 01.2024
- Guided young athletes in developing skills, fostering teamwork and sportsmanship.
- Conducted training sessions to enhance players' understanding of game strategies.
- Improved team morale by organizing team-building activities.
- Assisted in planning and executing practice drills for skill advancement.
- Facilitated communication between players and parents to ensure clear understanding of goals.
- Encouraged positive attitudes, boosting confidence and enthusiasm among players.
- Managed equipment and supplies for ensuring readiness for each practice and game.
- Mentored individual players, focusing on personal growth and improvement.
- Developed game plans and strategies to maximize team performance.
- Coordinated with assistant coaches to align on training objectives and methods.
- Cultivated supportive environment for players, promoting inclusiveness and respect.
- Certified in player safety, concussion prevention, and mandated state child safety reporter.
- Provided constructive feedback to players, aiding in their development.
- Implemented safety protocols to ensure well-being of all team members.
Bar/Restaurant Manager
Circle M Crawfish
11.2015 - 05.2017
- Improved employee retention rates by fostering a collaborative work environment and offering competitive compensation packages.
- Coordinated successful private events such as corporate functions, holiday parties, and special occasions which led to increased bookings.
- Generated positive word-of-mouth referrals from satisfied customers leading to an increase in repeat business.
- Utilized social media platforms effectively for promotional purposes that increased brand recognition among target demographics.
- Oversaw seamless front-of-house operations including reservation management, hostess duties, and table allocation techniques for maximum capacity utilization.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer experiences.
- Boosted customer satisfaction by implementing innovative food and beverage offerings, and improving service standards.
- Managed daily cash flow, inventory tracking, and financial reporting to ensure optimal fiscal responsibility.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Office Assistant
Cannon Safety/RHI Group
01.2014 - 01.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
High School Diploma -
Gladewater High School
Gladewater, TX05-2015
Skills
- Youth mentoring
- Team leadership
- Communication skills
- Conflict resolution
- Sports training
- Adaptability
- Positive reinforcement
- Relationship building
- Time management
- Role modeling
- Goal setting
- Problem solving
- Decision making
- Self-discipline
- Parental communication
- Effective communication
- Verbal and written communication
- Physically fit
- Sports fundamentals
- Youth sports coach
- Event planning
Timeline
Volunteer Youth Coach
Various Organizations
01.2021 - 01.2024
Bar/Restaurant Manager
Circle M Crawfish
11.2015 - 05.2017
Office Assistant
Cannon Safety/RHI Group
01.2014 - 01.2015
High School Diploma -
Gladewater High School