Alanna Jamal
Las Vegas,NV
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
9
9
years of professional experience
Work History
Budtender
The Grove
11.2023 - Current
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
Market Research Interviewer
Validity Research Interviewing
06.2023 - 11.2023
- As an interviewer, I cold call registered voters across the United States to ask them a wide variety of questions regarding local issues and listen attentively to their responses, making sure to accurately record them
- Working on a dual-monitor system at a high-volume call center, categorizing each call, recording needed information correctly.
- Maintained patience and professionalism despite negative customer interactions.
- Maintained confidentiality of customer information and company procedures.
Team Lead
Telus International
05.2022 - 06.2023
- As a Team Lead, I provide effective leadership and guidance to a group of 13-16 individuals while fostering a collaborative and high-performing team environment
- I promote open communication, encourage innovation, and facilitate knowledge sharing, ensuring the achievement of organizational goals
- Daily tasks included: Monitoring KPIs, coaching team members, filling out coaching documentation, updating employee files with absences, boost plans, and conversations, Sending out encouragement and guidance to my team while keeping them up to date on their current stats
- Weekly tasks included: Creating PowerPoint presentations to review with my team members, Holding calibration meetings, attending client and HR meetings, creating an engagement activity to help motivate my team members, reviewing, documenting, and analyzing team metrics, and completing root cause analysis forms.
Social Media Content Moderator
Telus International
10.2021 - 05.2022
- As a Social media content moderator, I prioritized maintaining a safe and inclusive online environment, protecting user well-being, and upholding the integrity of the platform
- Working on a dual-monitor system, using client tools and software
- Attending weekly meetings to stay up-to-date on client needs and changing policies/terms of service
- Memorizing and applying policies to the content that was reviewed, developing strategies to manage the potential emotional toll of reviewing sensitive or disturbing content, and seeking support as needed
- Achieving metrics such as an AHT under 21 seconds, a task count of 850+ a day, and accuracy exceeding 90%.
Market Research Interviewer
Validity Research Interviewing
08.2021 - 10.2021
Customer Service Representative
Vetco Clinics Affordable Pet Healthcare
01.2020 - 08.2021
- Working on a dual-monitor system using various software
- Retrieving medical records, entering medical records, emailing records to customers, and providing needed information over the phone
- Fixing account issues, updating client information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Private Caregiver
ComforCare
02.2019 - 01.2020
- Recognized early signs of distress or decline in health status and responded accordingly
- Reported health changes and provided proper documentation to appropriate staff
- Drove motor vehicles to transport clients to physicians' offices or outings
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
Cook And Barista
Madhouse Coffee
10.2018 - 01.2019
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Weighed, ground and packed coffee beans for customer purchase
- Welcomed customers and answered questions regarding menu items and preparation methods.
Sales Associate
Thunder Rode
06.2015 - 08.2017
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
Education
Software Development and Cybersecurity Candidate -
University of Nevada, Las Vegas
11.2024
Associate of Arts - English Language And Literature
College of Southern Nevada
07.2020
Skills
- Leadership, team building, and team engagement experience
- Proficient in Microsoft Office
- Attention to detail, active listening, and organization
- Adaptability and flexibility
- Empathetic listener and emotional intelligence
- Client Interaction
- Project management experience
- KPI Tracking
- Research Presentation
- Computer Skills
Timeline
Budtender
The Grove
11.2023 - Current
Market Research Interviewer
Validity Research Interviewing
06.2023 - 11.2023
Team Lead
Telus International
05.2022 - 06.2023
Social Media Content Moderator
Telus International
10.2021 - 05.2022
Market Research Interviewer
Validity Research Interviewing
08.2021 - 10.2021
Customer Service Representative
Vetco Clinics Affordable Pet Healthcare
01.2020 - 08.2021
Private Caregiver
ComforCare
02.2019 - 01.2020
Cook And Barista
Madhouse Coffee
10.2018 - 01.2019
Sales Associate
Thunder Rode
06.2015 - 08.2017
Software Development and Cybersecurity Candidate -
University of Nevada, Las Vegas
Associate of Arts - English Language And Literature
College of Southern Nevada