Summary
Overview
Work History
Education
Skills
Timeline
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Alanna G Lake

Jennings

Summary

Experienced professional with 10 years of expertise in logistics, transportation, and high-volume customer service. Skilled in communication, time management, technical support, and ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Transport coordinator

Trulieve
12.2021 - 12.2024
  • KPI tracking thru excel, consistently maintaining regional safety scores at 95% and achieving a 100% performance rating
  • On a daily basis inspect all vehicles and ensure all lights, windshield wipers, and other safety equipment are in-place and working properly
  • Ensure all transportation manifests are properly generated, carried in the appropriate vehicles while active product is being transported, and properly documented upon completion
  • Provide hands-on training for all new drivers to ensure they are familiar with Trulieve driver safety and professionalism expectations while on the road and amongst the various facilities are met. The training included Driver SOPs, timeliness, transportation documentation, proper communication etiquette and mobile work app logins
  • Corroborate that all State DOT and DOH regulations are adhered to at all times
  • Manage a team of 4+ team members

Help Desk Analyst

Data Inc / Bank of America
11.2020 - 11.2021
  • Delivered Tier 1 internal employee technical support using a Zendesk ticketing systems
  • Troubleshot multifactor authentication issues (setup, recovery, and login support) across secure platforms
  • Resolved hardware/software issues including Windows OS, Mac, MS Office, printers, email systems, salesforce, softphone programs
  • Maintained accurate inventory records for hardware assets and processed configuration and equipment requests
  • Investigated and diagnosed incidents, monitored resolution progress, and ensured timely follow-ups
  • Dispatched vendors for escalated repair tickets and confirmed issue resolution
  • Provided technical assistance via phone and digital platforms with clear communication to non-technical staff
  • Collaborated cross-functionally to update stakeholders on IT issues and ticket progress

Export Coordinator

Ally global logistics
04.2020 - 09.2020
  • Coordinated containerized load exports by managing communication between steamship lines, drayage providers, suppliers, and USDA officials
  • Issued accurate shipment documentation and arranged timely pickups to meet customer schedules
  • Liaised with clients to confirm shipping specifications and ensure all regulatory measures were met
  • Ensured shipments complied with OSHA, USDA, FMC, and local transportation regulations
  • Certified that established procedures and standards were upheld across all shipping activities
  • Performed daily tracking and status updates on active shipments
  • Provided collaborative support to team members and leadership as needed
  • Created Monthly excel pricing sheets for international shipping costs

Education

North Florida College
01.2027

Skills

  • Zendesk
  • SAP
  • Microsoft office suite
  • Regulatory Compliance Oversight
  • Client Relationship Development
  • Team leadership
  • Technical Communication with Non-Technical Audiences
  • Documentation
  • KPI Monitoring & Performance Tracking

Timeline

Transport coordinator

Trulieve
12.2021 - 12.2024

Help Desk Analyst

Data Inc / Bank of America
11.2020 - 11.2021

Export Coordinator

Ally global logistics
04.2020 - 09.2020

North Florida College

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Alanna G Lake