Alanna Lambert
Easton,PA
Summary
Professional healthcare provider skilled in patient support, medical procedures, and healthcare technology. Proven ability to work effectively within multidisciplinary teams, adapting to changing needs to ensure optimal patient outcomes. Strong communicator with focus on empathy, attention to detail, and maintaining high standards of care. Reliable and resourceful, bringing positive impact to both patients and colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Partner
Lehigh Valley Hospital-Muhlenberg
05.2024 - Current
- Monitored vital signs, recorded accurate patient data, and reported changes in condition to the appropriate healthcare professionals for prompt intervention.
- Enhanced patient satisfaction by providing compassionate and attentive care to individuals in various medical settings.
- Assisted patients with activities of daily living, promoting independence and improving quality of life.
- Delivered exceptional customer service by addressing patient needs promptly and courteously throughout their visit or stay at the facility.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Personal Care Assistant (PCA)
Abington Memory Care Village
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Lab Assistant
Marywood University
01.2023 - Current
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Customer Support Manager
Dicks Sporting Goods
01.2021 - 01.2023
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
Front End Lead
Phantom Fireworks
01.2021 - 01.2023
- Responded to customer requests for products, services, and company information.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed substantial cash flow with accuracy and integrity.
- Accurately balanced cash registers daily, ensuring all transactions matched recorded sales, and prepared deposits following company protocols for financial accuracy and security.
Receptionist & Hair Stylist
Fresh Salon
01.2021 - 01.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
Customer Experience Manager
Michaels Craft Store
01.2019 - 01.2021
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Independently opened and closed the store, following established procedures to secure the premises, prepare registers, and ensure readiness for daily operations.
- Closed out cash registers at the end of each shift, reconciling sales totals with transactions, identifying discrepancies, and ensuring accurate financial reporting.
- Efficiently restocked shelves to maintain optimal inventory levels, organized displays, and ensured product visibility to enhance customer experience and drive sales.
Education
Current Student - Biology
Marywood University
Scranton, PA05-2026
Graduate -
Easton Area High School
Easton, PA01.2021
Graduate - Cosmetology Program
Career Institute of Technology
Easton, PA01.2021
Skills
- Customer Service Management
- Clinical Healthcare
- Lab Experience
- Charting Medical Information
- Personal Care
- First-aid and CPR
- Vital signs monitoring
- Professional Bedside Manner
- Multitasking
- Attention to Detail
- Time Management
Certification
- BLS/CPR certification, 06/24
- Personal Care Certification, 05/23
- OSHA certification infectious diseases, 10 hour safety course, 01/21
- Pennsylvania State Cosmetology License, 01/21
Timeline
Patient Care Partner
Lehigh Valley Hospital-Muhlenberg
05.2024 - Current
Personal Care Assistant (PCA)
Abington Memory Care Village
05.2023 - Current
Lab Assistant
Marywood University
01.2023 - Current
Customer Support Manager
Dicks Sporting Goods
01.2021 - 01.2023
Front End Lead
Phantom Fireworks
01.2021 - 01.2023
Receptionist & Hair Stylist
Fresh Salon
01.2021 - 01.2022
Customer Experience Manager
Michaels Craft Store
01.2019 - 01.2021
- BLS/CPR certification, 06/24
- Personal Care Certification, 05/23
- OSHA certification infectious diseases, 10 hour safety course, 01/21
- Pennsylvania State Cosmetology License, 01/21
Current Student - Biology
Marywood University
Graduate -
Easton Area High School
Graduate - Cosmetology Program
Career Institute of Technology
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