ALANNA LEAVY
Summerville,SC
Summary
Dynamic Pharmacy Technician with a proven track record at Publix, excelling in drug safety and inventory management. Recognized for exceptional communication skills and a steadfast commitment to customer satisfaction, consistently resolving prescription issues and enhancing service efficiency. Dependable and reliable, thriving in fast-paced environments while ensuring accuracy and compliance in all tasks. Experienced in preparing and dispensing medications with precision, leveraging strong organizational skills to manage inventory effectively and collaborate with pharmacists and healthcare teams for optimal patient care.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Publix
Summerville, SC
08.2024 - Current
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy.
- Resolved account issues and prescription problems via telephone and at counter.
- Responded to pharmacy services, policies and hours questions.
- Contacted clinics or physicians to request patient prescription refills.
Stock Clerk
Publix
Goose Creek, SC
10.2021 - Current
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Composed, edited and typed complex memos and reports with job-related software.
Grocery Replenishment Specialist
Publix
Goose Creek, SC
04.2023 - 11.2023
- Performed inventory counts every day and placed new stock orders.
- Completed resets to keep store aligned with current planograms.
- Accepted and reviewed numerous weekly deliveries for all grocery areas, including frozen foods, deli goods and HBC merchandise.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Customer Service Representative
Cash Credit
Summerville, SC
08.2021 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Summerville High School
Summerville, SC06.2020
Skills
- Consistently dependable
- Clear interpersonal communication
- Billing assistance
- Order processing
- Inventory Counts
- Adverse event monitoring
Timeline
Pharmacy Technician
Publix
08.2024 - Current
Grocery Replenishment Specialist
Publix
04.2023 - 11.2023
Stock Clerk
Publix
10.2021 - Current
Customer Service Representative
Cash Credit
08.2021 - 02.2022
High School Diploma -
Summerville High School