Alanna Lewiston
Los Angeles
Summary
Dynamic and detail-oriented professional seeking a challenging role in Medical Administration, specializing in Patient Communications, Medical Billing, Health Claims Examination, and Medical Collections/Coding. Expertise in medical terminology, records consolidation, auditing, and office administration supports a strong commitment to delivering high-quality billing and coding services. Recognized for exceptional organizational skills and the ability to prioritize multiple projects effectively while adhering to established guidelines. Proven track record of managing operations during scheduled shifts, ensuring seamless patient interactions, appointment scheduling, and staff support while maintaining company standards.
Overview
12
12
years of professional experience
Work History
Inventory Department Manager
5441 Management
03.2025 - Current
- Oversaw inventory management processes to ensure accurate stock levels and timely replenishment.
- Implemented inventory control systems, improving accuracy in tracking and reporting.
- Developed training programs for staff on best practices in inventory handling and safety protocols.
- Analyzed inventory trends to forecast demand and reduce excess stock levels effectively.
Manager
Allura Medical Billing
09.2016 - 02.2025
- Supervised team performance to ensure operational efficiency and consistency in service delivery.
- Developed and implemented training programs to enhance staff skills and productivity.
- Streamlined workflows by identifying process inefficiencies and implementing corrective actions.
- Led strategic initiatives to improve customer satisfaction scores through targeted service enhancements.
- Managed budget allocations, ensuring optimal resource utilization across various projects within the department.
- Monitored key performance indicators, adjusting strategies to meet business targets effectively.
Office Manager/ Chiropractic Assistant
Active Care Chiropractic
07.2015 - 06.2016
- Maintained patient accounts in two offices and billed to private insurance and Medicare
- Managed delinquent accounts initiating collection procedures as required
- Gathered medical records to input and update patient information
- Scheduled patients and handled heavy phone volume
- Assisted chiropractor with x-rays and preparation for treatments
Medical Biller
Netsmart Technologies/L.A. County Dept. Mental Health
04.2014 - 12.2015
- Processed claims for LA County Department of Mental Health clinics and their outreach programs.
- Auditing and pre-posting verification of practitioners and clinics.
- Collaborated as a team to implement Electronic Health Records for the L.A. County Department of Mental Health and their clinics and outreach facilities utilizing Netsmart's Avatar software.
- Reviewed and processed medical billing claims to ensure compliance with regulations and policies.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance communication efficiency.
Medical Billing Trainee
Radnet Inc.
11.2013 - 12.2013
- Billed and reviewed claims in timely manner for Commercial, and Workers Comp Claims
- Assisted in daily operations of imaging equipment to ensure efficient workflow.
- Sent claims to Attorneys and to insurances to expedite payment
Education
Medical Billing and Coding Diploma -
American Career College
Los Angeles, CA12.2013
Bachelor of Science in Management - Management
Pepperdine University
Malibu, CA01.1999
Bachelor of Arts in Psychology - Psychology
Chapman University
Orange, CA01.1996
Skills
- Claims Processing and Denial Management: Ability to prepare, submit, and follow up on insurance claims (CMS-1500 and UB-04 forms) including appeals and denied claims
- Insurance Knowledge: Strong understanding of insurance plans including Medicare, Medicaid, commercial payers, PPO's and HMO's and the insurance verification process
- Medical Terminology: Competence in medical and anatomical terminology to accurately interpret patient records
- Data entry and Accuracy: High level of Accuracy and speed in data entry in maintaining patient records
- Attention to Detail: essential for accurate coding, billing and to maximize reimbursements
- Communication Skills: Strong written and verbal communication for effective interaction with patients, insurance companies and medical staff
- Customer Service: Providing empathetic and professional service when addressing patient billing inquiries and concerns
- Problem Solving: Ability to identify, analyze, and resolve complex billing issues efficiently
- Organizational Skills: Proficiency in managing heavy work loads, prioritizing tasks and maintaining organized records to meet deadlines
- Time Management: Capability to manage multiple responsibilities in a fast paced environment
- Teamwork and Collaboration: The ability to work effectively with clinical and administrative teams to streamline processes
Timeline
Inventory Department Manager
5441 Management
03.2025 - Current
Manager
Allura Medical Billing
09.2016 - 02.2025
Office Manager/ Chiropractic Assistant
Active Care Chiropractic
07.2015 - 06.2016
Medical Biller
Netsmart Technologies/L.A. County Dept. Mental Health
04.2014 - 12.2015
Medical Billing Trainee
Radnet Inc.
11.2013 - 12.2013
Medical Billing and Coding Diploma -
American Career College
Bachelor of Science in Management - Management
Pepperdine University
Bachelor of Arts in Psychology - Psychology
Chapman University