Alanna McCauley
Bayside,NY
Summary
Efficient Front Desk Supervisor enthusiastic about improving team productivity and maximizing patient and guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
14
14
years of professional experience
Work History
Front Desk Manager
Bell Dental Care
08.2018 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding appointment information and patient concerns.
- Greeted patients entering the office and engaged in pleasant conversations while managing check-in process.
- Strong points in insurance eligibility, pre-authorizations, and treatment planning to ensure all patients were aware of their upcoming payments/balances.
Front Desk Receptionist
Dr. Edward Katime ENT Specialist
01.2012 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Resolved patient inquiries quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Dr. Matthew Ghadami, DDS
01.2010 - 01.2012
- Greeted patients at the front desk while simultaneously checking each patient in.
- Confirmed appointments, communicated with patients, and updated patient records.
- Entered and updated sensitive customer information during check-ins and room changes.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
St. Mary's High School
Manhasset, NY06.2008
Skills
- Conference and Meeting Planning
- Customer Service
- Cash Control
- Employee Training
- Conflict and Issue Documentation
- Staff Management
- Problem-Solving Skills
- Administrative Skills
Timeline
Front Desk Manager
Bell Dental Care
08.2018 - Current
Front Desk Receptionist
Dr. Edward Katime ENT Specialist
01.2012 - 07.2018
Front Desk Receptionist
Dr. Matthew Ghadami, DDS
01.2010 - 01.2012
High School Diploma -
St. Mary's High School
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