Alanna McDonald
Ontario,CA
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
Veterinarian Assistant
Rancho Cucamonga Animal Center
01.2024 - Current
- Assist Veterinarians in diagnosing illnesses and selecting the best treatments for the animals under their care
- It has improved patient care by assisting veterinarians with examinations, surgeries, and dental procedures.
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
- Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
Executive Assistant
Renowned Vocalist
08.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Lead Medical Assistant
Providence St. Jude
03.2022 - 04.2023
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Medical Assistant/Field Tech
Flow Health LLC
08.2021 - 04.2022
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Lead Medical Assistant
Beverly Hills Center
04.2021 - 04.2022
- Responsibilities included greeting patients, conducting daily inventory checks, performing routine lab tests, and filling prescriptions for both pre-and post-op patients
- Prepared treatment rooms, sterilized and organized instruments and equipment, provided patients with medication and self-treatment instructions, ordered medical supplies, and assisted patients during check-out after receiving care.
- Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
Service Advisor
Mercedes Benz of Los Angeles
02.2019 - 05.2021
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
BDC Assistant Manager
Mercedes Benz of RVC
06.2016 - 01.2019
- My role involved training both sales and service employees
- My aim was to generate repeat business by being a leader and reaching out to current customers to ensure their satisfaction
- I also made marketing efforts to accurately obtain and log customer sources.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Medical Assistant Program -
Hunter Business School
Levittown, NY10.2017
Business Management -
Stony Brook University
Stony Brook, NY12.2014
Skills
- Patient Care
- Effective Communication
- Executive Support
- Office Management
- Strong Problem Solver
- Administrative Support
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Interpersonal Communication
- Resourceful
References
Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Veterinarian Assistant
Rancho Cucamonga Animal Center
01.2024 - Current
Lead Medical Assistant
Providence St. Jude
03.2022 - 04.2023
Executive Assistant
Renowned Vocalist
08.2021 - Current
Medical Assistant/Field Tech
Flow Health LLC
08.2021 - 04.2022
Lead Medical Assistant
Beverly Hills Center
04.2021 - 04.2022
Service Advisor
Mercedes Benz of Los Angeles
02.2019 - 05.2021
BDC Assistant Manager
Mercedes Benz of RVC
06.2016 - 01.2019
Medical Assistant Program -
Hunter Business School
Business Management -
Stony Brook University
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