Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
AdministrativeAssistant
Alanna McDonald

Alanna McDonald

Ontario,CA

Summary

Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

8
8
years of professional experience

Work History

Veterinarian Assistant

Rancho Cucamonga Animal Center
01.2024 - Current
  • Assist Veterinarians in diagnosing illnesses and selecting the best treatments for the animals under their care
  • It has improved patient care by assisting veterinarians with examinations, surgeries, and dental procedures.
  • Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
  • Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
  • Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.

Executive Assistant

Renowned Vocalist
08.2021 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

Lead Medical Assistant

Providence St. Jude
03.2022 - 04.2023
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.

Medical Assistant/Field Tech

Flow Health LLC
08.2021 - 04.2022
  • Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Lead Medical Assistant

Beverly Hills Center
04.2021 - 04.2022
  • Responsibilities included greeting patients, conducting daily inventory checks, performing routine lab tests, and filling prescriptions for both pre-and post-op patients
  • Prepared treatment rooms, sterilized and organized instruments and equipment, provided patients with medication and self-treatment instructions, ordered medical supplies, and assisted patients during check-out after receiving care.
  • Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.

Service Advisor

Mercedes Benz of Los Angeles
02.2019 - 05.2021
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

BDC Assistant Manager

Mercedes Benz of RVC
06.2016 - 01.2019


  • My role involved training both sales and service employees
  • My aim was to generate repeat business by being a leader and reaching out to current customers to ensure their satisfaction
  • I also made marketing efforts to accurately obtain and log customer sources.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Medical Assistant Program -

Hunter Business School
Levittown, NY
10.2017

Business Management -

Stony Brook University
Stony Brook, NY
12.2014

Skills

  • Patient Care
  • Effective Communication
  • Executive Support
  • Office Management
  • Strong Problem Solver
  • Administrative Support
  • Meticulous attention to detail
  • Information confidentiality
  • Customer Service-Oriented
  • Interpersonal Communication
  • Resourceful

References

Available Upon Request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Veterinarian Assistant

Rancho Cucamonga Animal Center
01.2024 - Current

Lead Medical Assistant

Providence St. Jude
03.2022 - 04.2023

Executive Assistant

Renowned Vocalist
08.2021 - Current

Medical Assistant/Field Tech

Flow Health LLC
08.2021 - 04.2022

Lead Medical Assistant

Beverly Hills Center
04.2021 - 04.2022

Service Advisor

Mercedes Benz of Los Angeles
02.2019 - 05.2021

BDC Assistant Manager

Mercedes Benz of RVC
06.2016 - 01.2019

Medical Assistant Program -

Hunter Business School

Business Management -

Stony Brook University

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Alanna McDonald