Summary
Overview
Work History
Education
Skills
Timeline
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Alanna McKean

Atlanta,GA

Summary

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 5 years experience serving in high volume atmospheres, while maintaining a positive attitude and great sense of enthusiasm during peak hours. Bubbly Bottle Service

Overview

7
7
years of professional experience

Work History

VIP Bottle Service Waitress

Faaji Reasturant & Lounge
12.2022 - Current


  • Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift.
  • Greeted guests upon arrival to their sections and collected payment for the table minimum. Checked to ensure payment info was correct and pre-authorized payment.
  • Efficiently and accurately took and delivered orders for bottles. Whilst also preparing cocktails at the table, including chilled and mixed shots as.
  • Consistently provided professional, friendly and engaging service while constantly checking on guests satisfaction.
  • Skillfully promoted items on bottle list, while assertively up selling menu items
  • Followed all safety and sanitation policies when handling beverages to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the establishment and menu products.
  • Quickly recorded transactions in Micros system to deliver prompt service
  • Developed and maintained positive working relationships with others to reach business goals.
  • Provided friendly, attentive, genuine service while establishing a rapport with guests.
  • Assisted co-workers whenever possible.

After Hours Waitress

Mr Soul Bistro
07.2021 - 02.2023
  • Greeted guests in a timely and professional manner.
  • Maintained full knowledge of beverage list.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Maintained customer satisfaction with timely table check-ins to assess guests needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Processed orders on a computerized Point of Sale system.
  • Upheld strict cash handling procedures.

Waitress

Mothers Restaurant
04.2017 - 04.2021


  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Served beverages, breads and butter and replenished items as necessary.
  • Provided friendly and attentive service.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Assertively upsold alcoholic beverages, appetizers and desserts.

Education

No Degree - Hospitality & Tourism

Buffalo State College
Buffalo, NY
2015

Skills

  • Organized and efficient server
  • Quick problem solver
  • Thrives in fast-paced environment
  • Committed team player
  • CPR certification
  • Courteous, professional demeanor
  • High energy
  • Cash handling expert
  • Bar terminology
  • Up-selling capability
  • Outgoing personality
  • Flexible schedule capability

Timeline

VIP Bottle Service Waitress

Faaji Reasturant & Lounge
12.2022 - Current

After Hours Waitress

Mr Soul Bistro
07.2021 - 02.2023

Waitress

Mothers Restaurant
04.2017 - 04.2021

No Degree - Hospitality & Tourism

Buffalo State College

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Alanna McKean