Alanna Moss
Baton Rouge,LA
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Knowledge of exceptional service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Real Estate Agent/Property Manager
Keller Williams Realty
05.2021 - 09.2022
- Represents buyers, sellers, & landlords in sale, and lease of residential real estate
- Coordinating communication between sellers, buyers, lessees and lessors to facilitate smooth transactions
- Managed over 20+ customer calls per day
- Generating escrow accounts
- Transaction Coordination from contract to close of real estate transactions
- Recording and Documenting client information into customer information systems and submission of documents to proper channels
- Completed final move-out walk-throughs with tenants to identify required repairs
- Foreclosure/Short Sale Certified
- Awarded 2022 Rising Star Award and 2022 Leap Award for increased sales production from 2021 to 2022 by over 500%
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Completed annual rent calculations using housing database software
- Coordinated appointments to show marketed properties
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Kept properties in compliance with local, state and federal regulations
- Generated leads for sales and rental properties through cold calls and referrals
- Generated professional networks by engaging in professional, industry and government organizations
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
Resident Relations Coordinator
Turnberry Place Apartments
06.2020 - 05.2021
- Presenting properties and provided amenities to prospective tenants
- Advertising available properties using media and promoting materials
- Act as landlord for property owners and help them navigate property market
- Determined needs, living standards and economic viability of prospect customers
- Confirm rental application data and personal references
- Knowledgeable of property market status
- Provide information on all aspects of properties (expansion, zoning, crime etc)
- Negotiate leasing terms and conditions and close deals
- Ensure proper maintenance and inspect properties periodically
- Managing weekly, quarterly and yearly required deadlines for state and local residential inspections
- Collected and maintained careful records of rental payments and payment dates
- Coordinated appointments to show marketed properties
- Implemented and enforced policies and procedures to maintain properties to highest standards
Office Assistant
Edward Gay Apartments, Louisiana State University
01.2020 - 03.2020
- Assisted in maintaining accurate hall keys and completed daily key audits
- Tracked programming information as needed by staff
- Tracked budget information as needed by staff
- Assisted with check-in/check-out of student residents
- Adhered to deadlines related to completion of tasks, projects, and turning in documents
- Provided quality customer service and positive interactions to parents, students, and professional staff.
- Maintained and updated office records, both digital and physical
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Managed daily data entry and kept clerical information accurate and up-to-date
- Collaborated with various departments to complete assigned tasks
- Delivered clerical support by handling range of routine and special requirements
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Reviewed files, records and other documents to obtain information to respond to requests
Desk Assistant
Edward Gay Apartments, Louisiana State University
06.2018 - 03.2020
- Responsible for daily operations of community front desk at Edward Gay Apartments
- Provide assistance with questions, concerns and emergencies ensuring positive and safe living environment for residents to thrive academically and socially
- Served as liaison between student residents and department of residential life, bringing attention any issues to resident assistants and professional staff members.
- Developed and maintained filing systems to facilitate easy access to information
- Greeted guests in with friendliness and professionalism
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Assisted manager in all aspects of business operations
- Increased customer service success rates by quickly resolving issues
Public Affairs Intern
Atmos Energy Corporation
06.2019 - 08.2019
- Researched and developed two company databases to streamline municipality communication and customer support
- Attended city and town hall meetings, luncheons, and dinners
- Networked with city councilman, mayors and public information officers on education and awareness of company’s values and mission
- Shadowed Public Affairs Department personnel to gain insight into different aspects of their job duties
- Facilitated College Panel discussion with Dallas Mayor’s high school internship program
- Maintained and updated media contact lists and databases for ease of access
- Tracked and reported on success of campaigns and public relations efforts
- Helped plan and execute private, company, and client events
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
Education
Master of Business Administration - Marketing
Louisiana State University Shreveport (LSUS)
Shreveport, LA05.2024
Bachelor of Arts - Political Science, Sociology
Louisiana State University (LSU)
Baton Rouge, LA05.2020
Skills
- Property Marketing and Promotion
- Maintenance and Supply Requests
- Financing Coordination
- Administrative Support
- Serve Customers
- Sales and Marketing
- Leasing and Sales
- Fair Housing Laws Knowledge
- Multi-Family Property Management
- Local and State Laws
- Social Media Engagement
Timeline
Real Estate Agent/Property Manager
Keller Williams Realty
05.2021 - 09.2022
Resident Relations Coordinator
Turnberry Place Apartments
06.2020 - 05.2021
Office Assistant
Edward Gay Apartments, Louisiana State University
01.2020 - 03.2020
Public Affairs Intern
Atmos Energy Corporation
06.2019 - 08.2019
Desk Assistant
Edward Gay Apartments, Louisiana State University
06.2018 - 03.2020
Master of Business Administration - Marketing
Louisiana State University Shreveport (LSUS)
Bachelor of Arts - Political Science, Sociology
Louisiana State University (LSU)