Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alanna Moss

Baton Rouge,LA

Summary

Dedicated to Real Estate Property Management with a proven track record overseeing a wide range of daily operations. Focuses on promoting resident satisfaction by promptly addressing concerns and ensuring exceptional service and results. Brings 7 years of combined experience in Real Estate Sales, Marketing, Student Housing, and Multifamily, with a goal-oriented and performance-minded approach. Successfully manages multiple property operations, prioritizing tenant satisfaction to maintain high occupancy rates. Skilled in lease negotiation and agreements, contributing to the success of property management endeavors.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Starfire Holdings
10.2023 - Current
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Collected and maintained careful records of rental payments and payment dates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Implemented new marketing strategies to attract prospective tenants and maintain occupancy rates consistently over 88% occupancy rates.

Real Estate Agent/Property Manager

Keller Williams Realty
05.2021 - Current
  • Represents buyers, sellers, & landlords in sale, and lease of residential real estate
  • Coordinating communication between sellers, buyers, lessees and lessors to facilitate smooth transactions
  • Managed over 20+ customer calls per day.
  • Recording and Documenting client information into customer information systems and submission of documents to proper channels
  • Negotiated, facilitated, and managed real estate transactions.
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Awarded 2022 Rising Star Award and 2022 Leap Award for increased sales production from 2021 to 2022 by over 500%
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Completed annual rent calculations using housing database software
  • Coordinated appointments to show marketed properties
  • Implemented and enforced policies and procedures to maintain properties to highest standards
  • Kept properties in compliance with local, state and federal regulations
  • Generated leads for sales and rental properties through cold calls and referrals
  • Generated professional networks by engaging in professional, industry and government organizations
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes

Leasing and Marketing Manager

Aspen Square Management
03.2024 - 07.2024
  • Lead a team of 6 community assistants to pre-lease the property from 28% to 80% within the 90 days contract term.
  • Built strong relationships with local businesses, fostering partnerships that supported community events and enhanced property reputation.
  • Streamlined leasing processes to improve efficiency, reducing wait times for prospective tenants and increasing overall satisfaction.
  • Tracked marketing campaign success through data analysis, refining tactics based on performance metrics for continuous improvement.
  • Mentored leasing agents, providing guidance and support to enhance their professional development and performance outcomes.
  • Organized daily leasing and marketing meetings covering marketing strategies in order to increase occupancy and pre-leasing goals.
  • Represented the company at networking events and housing fairs to showcase property offerings and building professional relationships with potential partners or clients.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.

Resident Relations Coordinator

Turnberry Place Apartments
06.2020 - 05.2021
  • Presenting properties and provided amenities to prospective tenants
  • Advertising available properties using media and promoting materials
  • Act as landlord for property owners and help them navigate property market
  • Determined needs, living standards and economic viability of prospect customers
  • Confirm rental application data and personal references
  • Knowledgeable of property market status
  • Provide information on all aspects of properties (expansion, zoning, crime etc)
  • Negotiate leasing terms and conditions and close deals
  • Ensure proper maintenance and inspect properties periodically
  • Managing weekly, quarterly and yearly required deadlines for state and local residential inspections
  • Collected and maintained careful records of rental payments and payment dates
  • Coordinated appointments to show marketed properties
  • Implemented and enforced policies and procedures to maintain properties to highest standards
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Office Assistant

Edward Gay Apartments, Louisiana State University
01.2020 - 03.2020
  • Assisted in maintaining accurate hall keys and completed daily key audits
  • Tracked programming information as needed by staff
  • Tracked budget information as needed by staff
  • Assisted with check-in/check-out of student residents
  • Adhered to deadlines related to completion of tasks, projects, and turning in documents
  • Provided quality customer service and positive interactions to parents, students, and professional staff.
  • Maintained and updated office records, both digital and physical
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Managed daily data entry and kept clerical information accurate and up-to-date
  • Collaborated with various departments to complete assigned tasks
  • Delivered clerical support by handling range of routine and special requirements
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Reviewed files, records and other documents to obtain information to respond to requests

Desk Assistant

Edward Gay Apartments, Louisiana State University
06.2017 - 03.2020
  • Responsible for daily operations of community front desk at Edward Gay Apartments
  • Provide assistance with questions, concerns and emergencies ensuring positive and safe living environment for residents to thrive academically and socially
  • Served as liaison between student residents and department of residential life, bringing attention any issues to resident assistants and professional staff members.
  • Developed and maintained filing systems to facilitate easy access to information
  • Greeted guests in with friendliness and professionalism
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Assisted manager in all aspects of business operations
  • Increased customer service success rates by quickly resolving issues

Education

Master of Business Administration - Marketing

Louisiana State University Shreveport (LSUS)
Online Program
05-2025

Bachelor of Arts - Political Science, Sociology

Louisiana State University (LSU)
Baton Rouge, LA
05.2020

Skills

  • Leasing and Sales
  • Database Management
  • Advanced Computer Proficiency (Word, Powerpoint,Outlook, Teams, OneNote, Excel)
  • Records management
  • Lead Generation
  • Administrative leadership
  • Well-Versed in Fair Housing/Tenant Landlord Laws
  • Records Management
  • Marketing and Advertising
  • Property Management
  • Financial budgeting and reporting
  • Capital Projects Management

Certification

  • Accredited Buyer's Representative (ABR) - Real Estate Buyer's Agent Council (REBAC).
  • Real Estate Salesperson License - Louisiana Real Estate Commission.

Timeline

Leasing and Marketing Manager

Aspen Square Management
03.2024 - 07.2024

Assistant Property Manager

Starfire Holdings
10.2023 - Current

Real Estate Agent/Property Manager

Keller Williams Realty
05.2021 - Current

Resident Relations Coordinator

Turnberry Place Apartments
06.2020 - 05.2021

Office Assistant

Edward Gay Apartments, Louisiana State University
01.2020 - 03.2020

Desk Assistant

Edward Gay Apartments, Louisiana State University
06.2017 - 03.2020

Master of Business Administration - Marketing

Louisiana State University Shreveport (LSUS)

Bachelor of Arts - Political Science, Sociology

Louisiana State University (LSU)

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