Alanna Mulford
Lunenburg,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
IR Hirel
Leominster, MA
10.2023 - Current
- Coordinate travel arrangements and process expense reports
- Enter and track SAP/PRAW Purchase Orders
- Order company supplies within a manufacturing environment
- Coordinate meetings and order catering for events
- Provide back up support for the front Receptionist, greeting clients, receiving, and directing inbound calls
- Document special project timekeeping for Engineering teams.
Boston Baby Nurse
09.2020 - Current
- Engaging with a infant and 5 year old creating daily activities and schedule.
Umass Memorial Health Care
Shrewsbury, MA
05.2023 - 08.2023
- Rehab Secretary
- Answer patient calls and voicemails to schedule initial and follow up appointments
- Reviewing referrals and insurance information.
Lunenburg Public Schools
Lunenburg, MA
10.2021 - 06.2022
- Paraprofessional
- Collaborating with co teachers and teachers
- Providing support to special education students
- Assisting special education students in the classroom.
Umass Memorial Health Care
Worcester, MA
07.2021 - 10.2021
- Customer Support Specialist
- Answering high inbound calls
- Assisting parents to schedule appointments
- Reviewing Insurance and medical records.
EclincialWorks
Westborough, MA
02.2020 - 04.2020
- Answering high volume inbound calls
- Assisting clients to resolve problems with their eClinicalWorks software program
- Asking questions and properly documenting customer inquiries in the support system
- Answers inquiries by clarifying desired information; researching, locating, and providing accurate information, including educating clients on our support site
- Resolving customer questions and complaints with the highest degree of courtesy and professionalism.
College Nannies and Sitters
Concord, MA
11.2019 - 01.2020
- Caregiver
- Providing excellent care to children ages 6 months to 5 years
- Engaging the children during transitions, and providing child growth and development
- Assisting children with daily activities, hand washing, accommodating to their schedule.
Assuricare
Waltham, MA
05.2019 - 11.2019
- Call Center Representative
- Answering Incoming calls from clients regarding their claims
- Assisting colleagues with projects for outbound calls to clients and caregivers
- Submitting invoices electronically to Insurance Companies
- Outreach to clients regarding the status of their claims
- Fax paperwork needed for Insurance claims for clients.
Corvel
Acton, MA
02.2019 - 05.2019
- Call Center Representative
- Answering incoming calls from providers regarding the status of medical bills
- Assisting colleagues with projects with the status of the cases
- Follow up with providers regarding the status of the medical bills
- Fax paperwork needed to providers.
Bright Horizons Family Solutions
Waltham, MA
06.2018 - 03.2019
- Certified Toddler Teacher
- Toddler Teacher at Bright Horizons at Waltham assisting co-teachers with daily children activities and curriculum, cleaning and sanitizing classrooms and toys, answering parents questions
- Received my Certification to become a certified Infant/Toddler/Preschool Teacher.
Key Autism Services
Boston, MA
09.2017 - 03.2018
- Behavioral Therapist
- Analysis (ABA) services to bring positive changes to those that are diagnosed with Autism Spectrum Disorder (ASD)
- Worked with children that experience challenging behavior and learning difficulties.
Autism Behavioral Center
Northborough, MA
09.2015 - 01.2017
- Behavioral Technician
- Worked with the children in a home-based environment to create a treatment plan that was incorporated with the BCBA (Board Certified Behavioral Analyst) and parent
- Several targets and skill sets were explored to teach the child goals, leisure skills, living within the community, and these skills were incorporated in the child's daily life.
Umass Medical School
Shrewsbury, MA
04.2012 - 06.2015
- Disability Coordinator
- Entrusted to provide the general public with reactive, excellence, available to enrich services for people with disabilities
- Process disability medical records efficiently, provide ongoing communication, quality reassurance, and customer service.
The Children's Center
Groton MA
08.2002 - 05.2007
- Assistant Teacher
- Instructed and cared for children 3 months to 5 years
- Taught a classroom in coordination with other teachers
- Entrusted to provide a safe and loving environment for the children.
Education
Veterinary Assistant - Provides Applied Behavioral Veterinary Assistant Certificate
Mount Wachusett Community College
Gardner, MA01.2015
Associate of Arts - Liberal Arts
Quinsigamond Community College
Worcester, MA01.2009
Skills
- Office Management
- Computer Savvy
- Scheduling
- Records Management
- Customer Service Filling
- Cash Handling
- Spreadsheets/Reports
- Data Entry
- Database Administration
- Event Management
- Computer Skills: MS Word, Windows, MS Excel, Outlook, MS PowerPoint, Sohema Software
Timeline
IR Hirel
Leominster, MA
10.2023 - Current
Umass Memorial Health Care
Shrewsbury, MA
05.2023 - 08.2023
Lunenburg Public Schools
Lunenburg, MA
10.2021 - 06.2022
Umass Memorial Health Care
Worcester, MA
07.2021 - 10.2021
Boston Baby Nurse
09.2020 - Current
EclincialWorks
Westborough, MA
02.2020 - 04.2020
College Nannies and Sitters
Concord, MA
11.2019 - 01.2020
Assuricare
Waltham, MA
05.2019 - 11.2019
Corvel
Acton, MA
02.2019 - 05.2019
Bright Horizons Family Solutions
Waltham, MA
06.2018 - 03.2019
Key Autism Services
Boston, MA
09.2017 - 03.2018
Autism Behavioral Center
Northborough, MA
09.2015 - 01.2017
Umass Medical School
Shrewsbury, MA
04.2012 - 06.2015
The Children's Center
Groton MA
08.2002 - 05.2007
Veterinary Assistant - Provides Applied Behavioral Veterinary Assistant Certificate
Mount Wachusett Community College
Associate of Arts - Liberal Arts
Quinsigamond Community College
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