Alanna Nixon

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Used POS system to accurately enter orders and process payments.
• Assist customers with questions and help find their favorite drink.
• Handled cash and processed payments accurately to avoid errors.

Reason for leaving - Personal health circumstances

• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.

• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Collaborated with team members to complete orders.
• Operated cash register to ring up final bill and process various forms of payment.

• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Became familiar with products to answer questions and make suggestions.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Greeted customers entering store and responded promptly to customer needs.