Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ALANNA OLMEDO

Santa Clarita,CA

Summary

Passionate about patient care and skilled in issue resolution, communication, and front & back office work. Experienced in Outpatient and Inpatient services. Seeking a hands-on role in patient-related services to expand knowledge in patient intake and administration operations. Tech-savvy innovator with hands-on experience in emerging technologies. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Records Specialist

Cardiovascular Consultants Medical Group
07.2024 - Current
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Create and maintain patient records, including electronic health records (EHR) and paper files.
  • Ensure the accurate and complete documentation of patient information, including medical history, diagnoses, treatments, and test results.
  • Accurately input and update patient information into electronic databases.
  • Ensure proper coding and indexing of medical records for easy retrieval.
  • Regularly review, update, and verify the accuracy of patient records.
  • Ensure compliance with medical record retention policies and disposal procedures.
  • Strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations to maintain patient confidentiality.
  • Implement security measures to safeguard electronic and paper records.
  • Retrieve patient records as needed for healthcare providers, staff, and authorized personnel.
  • Ensure that records are accessible in a timely manner to support patient care and other healthcare functions.
  • Process requests for medical records from patients, legal representatives, insurance companies, and other authorized parties.
  • Verify the authenticity and authorization of record requests.
  • Participate in periodic audits to assess the accuracy and completeness of medical records.
  • Assist in addressing any discrepancies or deficiencies in documentation.
  • Organize and file medical documents, reports, and correspondence in a systematic manner.
  • Maintain the integrity of record filing systems.
  • Proficiency in using EHR systems to manage and retrieve patient records.
  • Ensure the security and integrity of electronic records.
  • Generate reports on medical record activities, including tracking record volume and turnaround times.
  • Provide regular updates to management on record management trends and issues.

Medical Support Secretary - Cardiology

Cardiovascular Consultants Medical Group
07.2023 - Current
  • Perform file system and database management
  • Take messages and manage a multi-line phone to handle calls
  • Process medical insurance claims and patient billing
  • Managing Physician’s schedules
  • Handle faxes and mail
  • Prepare reports, invoices and memos
  • Schedule appointments, send appointment reminders, and make follow-up/generate emails

Patient Access Representative HMNH - Emergency Department

Henry Mayo Newhall Hospital
08.2022 - 08.2023
  • Assemble all data and documents required for complete patient registration, including insurance verifications and authorizations.
  • Enter current patient demographic information into Meditech system.
  • Provide excellent customer service and be able to communicate effectively with internal and external personal.
  • Assess patient’s financial responsibility and collects co-pays and deductibles at time of registration
  • Complete forms obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.; Consent for Treatment, Important Message from Medicare, among others.
  • Works in collaboration with all areas of patient inquire to identify and resolve issues and/or barriers.
  • Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems.
  • Recognizes need for immediate and urgent services.
  • Provides assistance, guidance and direction to visitors and patients.
  • Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards.
  • Able to adapt to organizational changes and functions.
  • Process admits/physician orders

Supervisor HMNH- Dietary & Nutritional Services

Supervisor HMNH- Dietary & Nutritional Services
09.2021 - 06.2022
  • Oversee daily food service operations and patient dietary meal plans
  • Lead in dietary department staff in food service operations in reference to current hospital patient census
  • Manage patient ambassador staff in patient order request and diet approvals
  • Oversee kitchen staff in relation to daily course meals and service area sanitation
  • Monitor and record HACCP logs and food safety time sheets
  • Review and report end-day bookkeeping and food service sales

Dietary Clerk HMNH- Dietary Department

Dietary Clerk HMNH- Dietary Department
03.2021 - 06.2022
  • Assess and approve patient meal plans in accordance to Hospital Diet Manual and Dietary Reference Intakes.
  • Revisiting patient ambassador meal inputs
  • Inform unit charge nurse staff of patient order modifications
  • Administrative overview via Health Touch

Patient Ambassador HMNH - Dietary Department

Patient Ambassador HMNH - Dietary Department
03.2021 - 06.2022
  • Patient food service personnel
  • Communicate to patients available meal items in correspondence to approved diet
  • Meal Period Assembly and meal delivery
  • Unit pantry inventory

Education

High School Diploma -

ChampsCharter HS
01.2020

Skills

  • Experience with Meditech and Health touch systems
  • Direct patient support
  • Experienced in multilingual environments
  • Dietary program development
  • Experienced with Word and Excel applications
  • Problem-solving skills
  • Interpersonal communication
  • Proficient in managing multiple tasks
  • Proficient in EHR software
  • EPIC
  • Driven and independent
  • Proficient in EMR software
  • Knowledge of clinical terminology
  • HIPAA compliance specialist
  • Records request handling
  • Healthcare administrative procedures
  • Insurance eligibility verification
  • Accurate health information tracking
  • Maintaining accurate medical documentation

Certification

  • AmericanHeart Association
  • BLS Provider 2022-Present

Languages

Spanish
Professional Working

Timeline

Medical Records Specialist

Cardiovascular Consultants Medical Group
07.2024 - Current

Medical Support Secretary - Cardiology

Cardiovascular Consultants Medical Group
07.2023 - Current

Patient Access Representative HMNH - Emergency Department

Henry Mayo Newhall Hospital
08.2022 - 08.2023

Supervisor HMNH- Dietary & Nutritional Services

Supervisor HMNH- Dietary & Nutritional Services
09.2021 - 06.2022

Dietary Clerk HMNH- Dietary Department

Dietary Clerk HMNH- Dietary Department
03.2021 - 06.2022

Patient Ambassador HMNH - Dietary Department

Patient Ambassador HMNH - Dietary Department
03.2021 - 06.2022

High School Diploma -

ChampsCharter HS

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ALANNA OLMEDO