Alanna Perez
St Louis
Summary
Dynamic and dedicated server with extensive experience in managing tables and delivering exceptional service in fast-paced dining environments. Proven track record of fostering a welcoming atmosphere through effective communication and collaboration with team members, ensuring memorable experiences for all guests. Consistently upholding high standards of cleanliness and efficiency contributes to overall operational success. Strong multitasking skills and keen attention to detail enable seamless service delivery, resulting in satisfied patrons and repeat business. Proficient in order management, payment processing, and upselling, with comprehensive knowledge of menu items and the ability to provide tailored recommendations that cater to individual customer needs, including special dietary requirements and food safety standards.
Overview
7
7
years of professional experience
Work History
Customer Service (Server), Prep Cook
Button Up Services
01.2019 - Current
- Achieved high levels of customer satisfaction by effectively managing service roles across various settings, including weddings and school cafeterias. Improved operational efficiency through hands-on experience in food preparation and service. Strengthened interpersonal skills by successfully resolving conflicts with challenging customers.
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new staff on menu items, service standards, and restaurant protocols.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Customer Service (Server)
Denny's
11.2024 - 01.2025
- Enhanced customer relationships through dedicated service to a diverse clientele. Facilitated a community-oriented dining experience that encouraged storytelling and connection. Addressed management challenges while striving to maintain a positive work environment.
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed dining area cleanliness, enhancing overall dining experience for patrons.
- Collaborated with kitchen staff to streamline order delivery and reduce wait times.
- Trained new servers on menu items, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lawn&Garden TA, OPD Associate, Electronics, Stocking 2, Front Cashier, Door Watcher
Walmart
03.2021 - 01.2023
- Oversaw stocking operations as a Stocking Associate, developing a comprehensive understanding of store inventory and layout. Collaborated with departments such as Lawn and Garden, Electronics, and Front End Cashier to optimize customer service. Held cash room responsibilities, managing access to secure keys typically reserved for leadership. Contributed to training initiatives, preparing team members for success in their roles.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and returns, enhancing service satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
Education
Diploma -
Kirkwood High School
Kirkwood, MO01.2023
Diploma - undefined
Kirkwood High School
Kirkwood, MO01.2023
Skills
- Effective leadership
- Strong communication skills
- Efficient at acquiring new skills
- Skilled in managing multiple tasks
- Effective teamwork
- Quickly adjusting to change
- Effective problem resolution
- Strong organizational skills
- Technical knowledge
- Customer service
- Engaged listening
- Strong detail-oriented approach
- Independent worker
- Effective time management
- Strategic negotiation skills
- Artistic problem-solving
- Dedicated work ethic
- Excellent client relations
- Cash management
- Client relationship management
- Appropriate business attire
Accomplishments
- Increased customer satisfaction rating by 20%
- Trained new staff members in service procedures, resulting in improved team efficiency and productivity.
- Achieved a 95% order accuracy rating, significantly reducing customer complaints and increasing repeat business. built a strong rapport with 30 regular customers leading to a 15% increase in repeat visits
- Maintained a 95% cleanliness in the dining area resulting in positive guest reviews.
- Participated in over 12 monthly staff meetings contributing idea that resulted in a 10% improvement in server quality
- Increased sales by 15% though increasing knowledge of the menu, enhancing customer engagement and satisfaction.
- Achieved memorization of 100% of daily special's and promotions, enhancing costumers interaction and upselling opportunities
- Reduced food wasted by 15% each month though effective inventory management practices, played by all members of the team
- Contributed to a consistent customer satisfaction rating through quality and timely service.
LANGUAGES
English
Timeline
Customer Service (Server)
Denny's
11.2024 - 01.2025
Lawn&Garden TA, OPD Associate, Electronics, Stocking 2, Front Cashier, Door Watcher
Walmart
03.2021 - 01.2023
Customer Service (Server), Prep Cook
Button Up Services
01.2019 - Current
Diploma - undefined
Kirkwood High School
Diploma -
Kirkwood High School