Summary
Overview
Work History
Education
Skills
Timeline
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ALANNA ROBERSON

Pace,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

2
2
years of professional experience

Work History

BDC CUSTOMER SERVICE REPRESENTATIVE

Sandy Sansing Chevrolet Pensacola
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managing service leads among new and pre-existing customers.
  • Reaching out to customers to get them into our dealership for service and sales. Contacting customers on behalf of General Motors, to increase our dealership retention and offer customer incentives for bringing their vehicle in for service or purchasing a vehicle.
  • Working in other departments such as the service lane helping porters dress and dispatch vehicles.
  • Answering incoming calls to our department at a volume rate minimum of 200 calls a day and answer the customers as helpful and quickly as possible for their reassurance.
  • Making all the appointments for my department.
  • Contacting each customer to make sure they have nothing below an excellent experience at our dealership.

Cashier Team Lead

Winn Dixie
01.2022 - 01.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Store awareness and being able to help a customer locate anything at our location from food to toys, even limited-time-only products.
  • Creating and Managing fundraisers and holiday themed community activities for our store to fund and showcase. Ex: For Mardi Gras we did raffle draws, King Cake giveaways, and had small businesses come and sell their products at our store, and shortly after we had their products on our shelves for customers to bu

Education

Elementary Education

Pensacola State College
05.2025

Skills

  • Microsoft software
  • Empathetic & Reassuring to customers
  • Problem Solving
  • Customer Service
  • Payment Processing
  • Cash Handling
  • Cash Register Operation
  • Product Restocking

Timeline

BDC CUSTOMER SERVICE REPRESENTATIVE

Sandy Sansing Chevrolet Pensacola
01.2023 - Current

Cashier Team Lead

Winn Dixie
01.2022 - 01.2023

Elementary Education

Pensacola State College

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ALANNA ROBERSON