Alanna Rosario
Eustis,FL
Summary
Experienced Quality Assurance Specialist with 3+ years of expertise in process improvement, compliance monitoring, and inventory management, complemented by 8+ years in customer service. Skilled in streamlining operational processes, ensuring regulatory compliance, and enhancing program effectiveness. Adept at fraud prevention, vendor relations, and bilingual (Spanish-English) communication, facilitating seamless customer interactions. Proven ability to analyze data, resolve customer inquiries, and develop quality assurance strategies that drive organizational success.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
Early Learning Coalition Lake County
09.2021 - Current
- Developed and implemented quality assurance plans, ensuring compliance with state and federal regulations
- Managed procurement duties, maintaining vendor relations, tracking procurement files, and securing documentation
- Conducted annual inventory audits, delivering detailed reports to improve accuracy and compliance
- Monitored regulatory compliance and facilitated responses to state audits and programmatic reviews
- Led fraud prevention initiatives, aligning policies with state guidelines to mitigate risks
- Provided bilingual customer service, assisting clients with applications and inquiries in English and Spanish
- Collaborated with internal teams and auditors to ensure timely audit submissions and regulatory adherence
- Delivered transparent, data-driven reports to the Early Learning Coalition Board for informed decision-making
Customer Service Specialist I
Orange County Tax Collector
03.2018 - 09.2021
- Managed customer records while ensuring data security and compliance with privacy regulations
- Guided customers through motor vehicle regulations, driver license renewals, vehicle registrations, and title transfers
- Performed cash transactions and clerical duties, maintaining document confidentiality
- Assisted customers in resolving issues related to licenses and registrations, ensuring compliance with state requirements
- Processed customized plate orders, ensuring accuracy and customer satisfaction
Site Director
After School Programs
11.2014 - 05.2019
- Directed operations for a 120-student after-school program, ensuring a safe and structured environment
- Supervised and trained a team of six staff members, fostering professional growth and regulatory adherence
- Managed program scheduling, ensuring compliance with Department of Education and Department of Children and Families regulations
- Maintained parent communication, addressing concerns and providing progress updates
Education
Bachelor’s - Business Entrepreneurship, Management, and Marketing
- Graduated with Honors
- GPA: 3.87
Associate - Business Management and Marketing
- Graduated Summa Cum Laude
- GPA: 3.87
Skills
- Quality Assurance
- Compliance Monitoring
- Process Improvement
- Fraud Prevention
- Procurement Management
- Inventory Audits
- Bilingual Communication
- Customer Service
- Report Preparation
- Auditing
- Vendor Relations
- Microsoft Office Suite
- Remote Work
- Data Analysis
- Problem Solving
- Google Suite
- Data Management
- Reporting Tool
- Documentation and reporting
- Bilingual in Spanish and English
- Analytical
- Computer skills
- Fluent in Spanish
- Active listening
- Customer service
Personal Information
Title: Quality Assurance Specialist
Timeline
Quality Assurance Specialist - Early Learning Coalition Lake County
09.2021 - Current
Customer Service Specialist I - Orange County Tax Collector
03.2018 - 09.2021
Site Director - After School Programs
11.2014 - 05.2019
Florida Technical College - Bachelor’s, Business Entrepreneurship, Management, and Marketing
Florida Technical College - Associate, Business Management and Marketing
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