Alanna Rowley
Eagle Mountain
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
PMR Auto
American Fork
05.2017 - 09.2025
- Managed correspondence, complaints, and queries to ensure prompt resolution.
- Established strong relationships with customers and vendors to enhance collaboration.
- Liaised effectively with staff, suppliers, and clients to streamline communication.
- Implemented and maintained office administrative systems for operational efficiency.
- Developed sales strategies that increased market penetration and boosted customer engagement.
- Trained and mentored new sales representatives on company products and processes.
- Analyzed market trends to identify potential growth opportunities for the company.
Sales Associate
Club Pilates Franchise LLC
Lehi
10.2021 - 04.2023
- Operated point-of-sale system to ensure seamless transaction processing.
- Greeted customers and delivered exceptional service to enhance shopping experience.
- Collaborated with team to maintain positive shopping environment and boost customer satisfaction.
- Trained new staff on sales techniques and product knowledge to improve performance.
- Handled customer inquiries and resolved issues efficiently while maintaining professionalism.
- Participated in promotional events to increase store visibility and attract shoppers.
- Maintained cleanliness and organization of sales floor for optimal presentation.
- Managed incoming telephone calls to provide accurate information about store offerings.
Executive Assistant
RE/MAX Results
Orem
09.2015 - 06.2017
- Provided continuous, high-quality support to Head Broker.
- Organized and prepared confidential documents for executive review.
- Managed travel logistics, including itineraries and accommodations.
- Assisted with tracking deadlines and deliverables for multiple projects.
- Maintained confidential records and files related to executive operations.
- Proofed reports to ensure accuracy and clarity.
- Screened calls to prioritize effective communication.
- Motivated team members to promote a positive work environment.
Sales Lead Keyholder
Pier 1 Imports Inc
Orem
07.2016 - 05.2017
- Led team to consistently achieve sales targets during peak business periods.
- Assisted customers by providing informed product selections, enhancing decision-making.
- Operated point-of-sale systems accurately for transactions and returns.
- Resolved customer complaints promptly, maintaining positive client relations.
- Greeted customers warmly and assisted with product selection.
Assistant Manager
Beaches Tanning Center
Orem
09.2014 - 12.2015
- Developed strong customer relationships through effective interpersonal skills.
- Managed daily operations of tanning services and customer support to enhance client satisfaction.
- Trained staff on equipment use and safety protocols to ensure compliance.
- Supervised and monitored employee performance to maintain operational standards.
- Oversaw client consultations to assess needs and recommend appropriate services.
- Monitored inventory levels for tanning products and supplies to prevent shortages.
- Ensured health and safety policies remained current and adhered to regulatory standards.
- Attended meetings with upper management to align departmental goals.
M.A.C Freelance Makeup Artist
M.A.C.
Orem
10.2013 - 12.2015
- Educated clients on makeup application techniques, enhancing facial aesthetics through tailored consultations.
- Created custom looks based on client specifications in a high-traffic retail environment.
- Demonstrated makeup techniques using M.A.C. products for diverse skin tones.
- Assisted clients in selecting products aligned with individual needs and preferences.
- Maintained cleanliness and organization of makeup stations and product displays.
- Collaborated with team members to successfully execute promotional events and product launches.
Education
Associate of Science - Radiology
Salt Lake Community College
Salt Lake City, UTSkills
- Inventory management
- Effective communication
- Team collaboration
- Problem resolution
- Exceptional multi-tasker
- Interpersonal communication
- Attention to detail
- Time management
- Adaptive and creative
References
- Dan Wilcox, Head Nutrition Coach for BYU Football, 801-913-6563
- Lester Fuzell Jr., Assistant Loss Prevention Manager, 661-341-1815, Juniorfuzell17@aol.com
- Eric Adams, Head Broker at RE/MAX Results, 801-836-7980, eric@sellingutah.com
- Robyn Adams, Real Estate Agent at RE/MAX Results, 801-362-1931, robyn@sellingutah.com
Websites
Community Service
- Feed My Sheep, 2011
- Bags of Love, 2010
Certification
- Utah Food Handlers Card, Sept 2025
Timeline
Sales Associate
Club Pilates Franchise LLC
10.2021 - 04.2023
Sales Manager
PMR Auto
05.2017 - 09.2025
Sales Lead Keyholder
Pier 1 Imports Inc
07.2016 - 05.2017
Executive Assistant
RE/MAX Results
09.2015 - 06.2017
Assistant Manager
Beaches Tanning Center
09.2014 - 12.2015
M.A.C Freelance Makeup Artist
M.A.C.
10.2013 - 12.2015
Associate of Science - Radiology
Salt Lake Community College