Alanna Thepaloune
Pinellas Park
Summary
With a proven track record at Wanderlust Nail Spa, I excel in nail artistry and customer service, enhancing client satisfaction and loyalty. Skilled in both cuticle care and relationship building, I've significantly grown a repeat client base. My dedication to hygiene practices and creative designs sets me apart, showcasing my ability to exceed employer expectations. Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.
Overview
3
3
years of professional experience
Work History
Nail Technician
Wanderlust Nail Spa
10.2022 - 01.2025
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided clients with advice and education on best nail care practices.
- Followed proper safety and sanitation guidelines while performing nail services.
- Administered polishes, creams and cuticle oils.
- Grew repeat client base through effective marketing and customer service.
- Designed creative nail art designs and patterns.
Receptionist
Mibella Nails
05.2022 - 08.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Sales Associate
Aeropostale
10.2021 - 02.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Northeast High School
5500 16th St N, St. Petersburg, FL 3370305-2022
Skills
- Cuticle care
- Infection controls
- Manicures and nail care
- Manicures
- Nail artistry
- Relationship building
- Inventory controls
- Schedule maintenance
- Hand and foot massage
- Callus removal
- Sales proficiency
- Tool and surface sanitation
- Verbal and written communication
- Customer education
- Time management
- Investment product sales
- Operations leadership
- Hygiene practices
- Treatment application
- Team collaboration
- Product upselling
- Sanitation maintenance
- Sanitation procedures
- Training and coaching
- Product knowledge
- Exfoliation treatments
- Client service quality
- Nail treatment
- Client consultation
- Customer service
Languages
Thai
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- Drawing and Painting
- Fashion
- Dance
- Regularly practice mindfulness and meditation for overall wellness
- Mindfulness Practices
Timeline
Nail Technician
Wanderlust Nail Spa
10.2022 - 01.2025
Receptionist
Mibella Nails
05.2022 - 08.2022
Sales Associate
Aeropostale
10.2021 - 02.2022
High School Diploma -
Northeast High School
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