Summary
Overview
Work History
Education
Skills
Timeline
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Alanna Thornton

San Antonio

Summary

Dynamic customer service professional with a proven track record at OneTouch Direct, excelling in problem resolution and active listening. Enhanced client satisfaction through effective communication and strong relationship-building skills, achieving high retention rates. Proficient in call center operations and Microsoft Office Suite, committed to delivering exceptional service and fostering loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

OneTouch Direct
10.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Account Manager

Derive Enterprise
05.2024 - 11.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Cashier

McDonald's Restaurant
10.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Karen Wagner High School
San Antonio, TX
06-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency

Timeline

Customer Service Representative

OneTouch Direct
10.2024 - 01.2025

Account Manager

Derive Enterprise
05.2024 - 11.2024

Cashier

McDonald's Restaurant
10.2021 - 08.2022

High School Diploma -

Karen Wagner High School

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Alanna Thornton