Alanna Turkington
Centennial,CO
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Assistant Community Manager with talents in customer service, policies and procedures' oversight. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
Waterton Residential
Arcadia Apartments
06.2022 - Current
- Administer Lease Renewal Program
- Received and processed resident payments..
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation and ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- File evictions and remain compliant in Colorado Tenant Laws.
- Analyzed trends and data to inform decision-making in pricing and concessions.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Implemented training programs for on-site team. Assisted other new communities and team members.
- Provided leadership, guidance and support to team members on-site and at other properties.
- Administered security deposit refunds and maintained a collection policy for those with a balance due at move out.
Leasing Specialist
Waterton Residential
Greenwood Plaza Apartments
11.2020 - 06.2022
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Planned special events for residents such as food trucks, wellness weeks and various grab-n-go items.
- Assisted with and monitored effective lease renewal programs.
- Resolved conflicts between tenants regarding noise, parking, etc.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained up-to-date knowledge of local market conditions and competitors to optimize community strategies and remain competitive within the industry.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Increased lease renewals by effectively addressing resident concerns and maintaining positive relationships.
Restaurant Manager
Village Inn
12.2017 - 11.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2018
Skills
- Property Management
- Payment Processing
- Records and database administration
- Event Planning
- Resident relations
- Property Inspections
- Tenant and eviction laws
- Payment management
- Daily Operations Management
- Property tours and inspections
- CRM Software
- Administrative abilities
- Leasing and sales
- Staff Management
- Staff Training
- Knowledgeable in Yardi Voyager
- Interviewing skills
- Data Analysis
- Expertise in Yardi CRM
Timeline
Assistant Community Manager
Waterton Residential
06.2022 - Current
Leasing Specialist
Waterton Residential
11.2020 - 06.2022
Restaurant Manager
Village Inn
12.2017 - 11.2020
High School Diploma -
Cherry Creek High School