Alanna Underwood
Tallahassee,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted in recruiting, hiring and training of team members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Construction Manager/Owner
Lannies Company
01.2007 - Current
- Identified and resolved construction issues promptly to prevent delays.
- Verified completed projects met approved time, quality, and cost estimates.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Enhanced team performance through comprehensive training programs targeting skill development and knowledge sharing.
- Tracked project costs and other financial metrics to maximize profitability.
- Negotiated labor contracts with general contractors and subcontractors.
- Obtained building and specialty permits from local jurisdictional agencies.
- Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
- Scheduled utility service providers according to project timelines.
- Prepared and executed all leases and forms
- Filed and attended all court proceedings that pertained to the properties.
Digital Coach
Walmart
01.2023 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Facilitated smooth collaboration between departments through clear communication channels.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Frontend Coach
Walmart
03.2022 - 04.2023
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Digital Team Lead
Walmart
05.2021 - 03.2022
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Lancaster High School
Skills
- Motivational Leadership
- Tracking Metrics
- Incident Response
- Performance Metric
- Operational Efficiency
- Overseeing Employees
- Employee Evaluation
- Delivery Schedules
- Customer Care
- Written Documentation
- Business Operations
- Problem-solving
Timeline
Store Manager
Starbucks
07.2024 - Current
Digital Coach
Walmart
01.2023 - 07.2024
Frontend Coach
Walmart
03.2022 - 04.2023
Digital Team Lead
Walmart
05.2021 - 03.2022
Construction Manager/Owner
Lannies Company
01.2007 - Current
Lancaster High School