Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Alanna Vannerus

Alanna Vannerus

Conroe,TX

Summary

Dynamic professional with extensive experience in management and entrepreneurship. Most recently served as General Manager at a fast-casual charcuterie restaurant, where I honed skills in team leadership, operations management, and customer service. Previously operated a successful online health and wellness business, demonstrating expertise in digital marketing, client relations, and business development. Proven ability to drive growth and improve operational efficiency in diverse environments.

Overview

11
11
years of professional experience

Work History

General Manager

The Cuterie
Conroe, Texas
09.2023 - 08.2024
  • Managed all aspects of operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Tracked monthly sales to generate reports for business development planning.
  • Maintained accurate inventories of food, supplies and equipment.
  • Coordinated catering services for special events such as weddings or banquets.
  • Scheduled staff shifts and monitored labor costs.
  • Provided direction, guidance and motivation to team members.
  • Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
  • Developed marketing strategies to promote restaurant services.
  • Recruited, trained and supervised staff members.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Optimized profits by controlling food, beverage and labor.
  • Resolved customer complaints quickly while maintaining high quality standards of service skills.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Organized promotional events such as special menus or discounts in order to attract more customers.
  • Resolved customer complaints in a timely manner.
  • Managed cash flow, overseeing daily receipts and bank deposits.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.

Holistic Health Coach

Lanasroothealing
Conroe, TX
01.2014 - 09.2023
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Educated customers on product and services.
  • Recommended supplements when necessary to support optimal body functioning.
  • Educated clients on the importance of making healthy food choices based on their personal dietary goals.
  • Conducted assessments of clients' overall physical, mental, emotional, and spiritual well-being in order to create personalized action plans for improved health outcomes.
  • Researched new approaches to holistic health care so that I could stay current with industry trends.
  • Developed content such as blog posts or social media posts promoting holistic health principles.
  • Provided education on various modalities related to holistic health including herbs, essential oils, acupuncture, massage therapy, energy healing techniques.
  • Encouraged clients to make small but meaningful changes in their lives that would lead to an increase in overall wellbeing over time.
  • Assisted clients in understanding the connection between mind-body balance and wellness through discussions about life purpose and self-care practices.
  • Collaborated with other professionals such as naturopaths or functional medicine practitioners when needed for additional services or advice.
  • Coached clients through difficult times by providing compassionate listening skills and helpful tools for managing stressors.
  • Boosted community members' health knowledge through participation in health fairs and events.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.
  • Developed strategies to convert followers into leads or sales.

Education

Esthetician -

Aveda Institute, Shenandoah, TX
06.2007

Sales And Marketing Education

Social Media Management

Skills

  • Product Sales
  • Product and Service Knowledge
  • Team Building
  • Social Media Management
  • Organizational Skills
  • Customer Service
  • Relationship Building
  • Team Management
  • Customer Engagement
  • Schedule Coordination
  • Guest Relations
  • Staff Scheduling
  • Operations Management
  • POS system knowledge
  • Order Management
  • Budget Planning
  • Social Media Marketing
  • Inventory Management
  • Holistic medicine
  • Online Marketing
  • Homeopathic Remedies
  • Music therapy
  • Effective Communication
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Analytical Thinking

Accomplishments

  • Led team to achieve multiple rank advancements, earning recognition from upper management and financial reward.

Applied creative ecommerce marketing techniques, social media and relationship building skills to attract and generate an average of 15 new customers per month for 12 consecutive months, exceeding sales/growth goals.

Timeline

General Manager - The Cuterie
09.2023 - 08.2024
Holistic Health Coach - Lanasroothealing
01.2014 - 09.2023
Aveda Institute - Esthetician,
Social Media Management - , Sales And Marketing Education

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Alanna Vannerus