Alannah Cancilla
Martinsburg,WV
Summary
Driven professional with a proven track record in customer service and organizational abilities, demonstrated during tenure at Vector Marketing-Cutco Cutlery. Excelled in conflict resolution and time management, boosting sales through informed product recommendations. Reliably managed cash transactions and optimized online presence, showcasing exceptional work ethic and integrity.
Overview
8
8
years of professional experience
Work History
Vintage Clothing Reseller
Self Employed
Remote
01.2021 - Current
- Handled customer inquiries promptly, resolving issues professionally to maintain satisfaction levels.
- Conducted market research to identify trends and popular brands, ensuring an up-to-date product offering.
- Monitored competitors'' activities closely, adjusting business strategies as needed to maintain competitiveness in the market.
- Optimized online presence, utilizing social media platforms to promote available items effectively.
- Created clear, precise and properly detailed product and service information on company website.
Cashier
Backyard Rotisserie
South Riding, VA
06.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service/Sales Representative
Vector Marketing-Cutco Cutlery
Remote
04.2020 - 11.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Contributed to positive team culture, driving motivation and productivity among peers.
Youth Soccer Referee
SYSA
Sterling, VA
04.2016 - 04.2018
- Encouraged respectful behavior from coaches and players alike by setting an example of professionalism throughout matches.
- Demonstrated flexibility with scheduling demands to accommodate varying match times at different locations across the region.
- Managed conflict resolutions to encourage professional and positive relationships.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA12.2023
Skills
- Customer Service
- Organizational abilities
- Conflict Resolution
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
Timeline
Vintage Clothing Reseller
Self Employed
01.2021 - Current
Cashier
Backyard Rotisserie
06.2020 - 10.2021
Customer Service/Sales Representative
Vector Marketing-Cutco Cutlery
04.2020 - 11.2020
Youth Soccer Referee
SYSA
04.2016 - 04.2018
Associate of Science - Business Administration
Northern Virginia Community College