Summary
Overview
Work History
Education
Skills
Timeline
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Alannah Joyce

Atlanta ,GA

Summary

Proven track record of enhancing customer satisfaction and sales at Fords BBQ and Local No. 7 through exceptional service, prioritizing the overall flow of the restaurant, and having the stamina and work ethic to do so often. Skilled in menu memorization and fostering warm relationships, consistently increasing referrals and repeat business. Maintains rigorous food safety standards, ensuring a clean and welcoming dining environment.

Overview

7
7
years of professional experience

Work History

Server /Restaurant Hostess

Local No. 7
01.2021 - 09.2024
  • Worked with POS system to place orders, manage bills, and enter tips.
  • Used slow periods to get ahead on sidework such as restocking supplies, ice, spot sweeping, refilling fruit, and making sure tea and coffee are full. This level of efficiency is applied to closing work and opening work as well.
  • Explained menu items and suggested appropriate options based on preference or food allergy concerns.
  • Advised customers about special offerings and menu items to help drive sales.
  • Pre-bussed tables with each visit and bussed tables to keep dining room and work areas clean.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods. Also bringing complaints to management to be sure the matter is being handled properly.
  • Worked well as a team with my fellow co-workers to make sure customers were well taken care of and that the restaurant flowed smoothly.
  • Always made sure to thank customers for coming and would often be requested as their server upon their next arrival due to my inviting presence and quality of my service.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Followed health and safety protocols crucial for maintaining sanitary environments for customers and staff.

Server

Fords BBQ
12.2021 - 01.2022
  • Cultivated warm relationships with regular customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked with POS system to place orders, manage bills, and enter my tips.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used slow periods to restock supplies, ice, take dishes from the buss tub to be properly cleaned, spot sweep, and to make sure the fresh lemonade and tea stayed full. This same level of efficiency also applied to opening and closing work.
  • Pre-bussed and fully bussed tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Cashier /Kitchen Line Cook

Five Guys
01.2018 - 02.2019
  • Always made sure to give customers top tier service and an inviting presence.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated POS system to enter orders and for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Followed health, safety and sanitation guidelines while preparing and serving food as well as keeping the restaurant clean.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

GED -

Connexus- Connections Academy
Online School
11.2024

Skills

  • Menu Memorization
  • Service prioritization
  • POS System Operation
  • Order Accuracy
  • Alcohol Service
  • Cleaning and sanitizing
  • Food safety understanding
  • High-volume dining
  • Works well along side others

Timeline

Server

Fords BBQ
12.2021 - 01.2022

Server /Restaurant Hostess

Local No. 7
01.2021 - 09.2024

Cashier /Kitchen Line Cook

Five Guys
01.2018 - 02.2019

GED -

Connexus- Connections Academy

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Alannah Joyce