Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alannah Pezzulo

Plattsburgh

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects at once with a high degree of accuracy. To find and maintain a position that offers challenges making use of interpersonal skills, excellent time management and problem-solving skills. Organized and dependable worker successful at managing various priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified Training Specialist proficient at planning and implementing training programs. Authoritative and clear communicator with an enthusiastic and insightful approach.

Overview

9
9
years of professional experience

Work History

Crew Trainer

Pinnacle Behavioral Health
08.2020 - Current
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications
  • Analyzed and evaluated training effectiveness and program outcomes
  • Taught new team members correct procedures for all areas of operations
  • Maintained current knowledge of all team position requirements
  • Set a positive example for team members by providing high-quality, efficient service

Crew Member Trainer

Wendy's Restaurant
01.2020 - 08.2020
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Collaborated with team members to complete orders
  • Documented customer orders and conveyed special requests to kitchen staff
  • Brewed coffee and tea and changed out drink station syrups
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Trained new team members on procedures, customer service, and sales techniques

Line Worker

Jersey Mike's
05.2019 - 01.2020
  • Inspected products and machines to maintain quality and efficiency
  • Met production targets and tight deadlines by collaborating closely with team members
  • Organized and prepared workstations and materials needed for operations to maximize productivity
  • Used equipment properly to avoid workplace hazards or injuries
  • Inspected and adjusted work performed to meet expectations

Intern

Champlain Valley Family Center - Recovery Campus
08.2024 - 05.2025
  • Supported staff members in their daily tasks, reducing workload and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within the addiction industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in different software programs, increasing proficiency and expanding technical abilities.
  • Contributed to positive work environment by actively listening and participating in team-building activities.

Crew Member

Ellms Family Farms
09.2016 - 12.2019
  • Addressed guest needs, questions, or concerns to create an optimum experience
  • Became familiar with products to answer questions and make suggestions
  • Assisted other team members to achieve goals
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Performed regular maintenance to keep farm equipment in safe working order
  • Led groups of children safely through a variety of activities
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety

Sales Associate

Marshalls & Homegoods
10.2018 - 03.2019
  • Addressed guest needs, questions, or concerns to create an optimum experience
  • Became familiar with products to answer questions and make suggestions
  • Assisted other team members to achieve goals
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Performed regular maintenance to keep farm equipment in safe working order
  • Led groups of children safely through a variety of activities
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety

Education

Master of Science - Social Work

SUNY College At Plattsburgh
Plattsburgh, NY
05-2026

Bachelor of Science - Social Work

SUNY College At Plattsburgh
05-2025

Associates of Arts - Psychology

Hudson Valley Community College
08.2023

Highschool Diploma -

Shenendehowa Central School District
06.2020

Skills

  • Staff Training
  • Tool Preparation
  • Business Transactions
  • Multi-Tasking Skill
  • Guest Satisfaction
  • Client Relationships
  • Organizational Efficiency
  • Prepare Materials

Timeline

Intern

Champlain Valley Family Center - Recovery Campus
08.2024 - 05.2025

Crew Trainer

Pinnacle Behavioral Health
08.2020 - Current

Crew Member Trainer

Wendy's Restaurant
01.2020 - 08.2020

Line Worker

Jersey Mike's
05.2019 - 01.2020

Sales Associate

Marshalls & Homegoods
10.2018 - 03.2019

Crew Member

Ellms Family Farms
09.2016 - 12.2019

Associates of Arts - Psychology

Hudson Valley Community College

Highschool Diploma -

Shenendehowa Central School District

Master of Science - Social Work

SUNY College At Plattsburgh

Bachelor of Science - Social Work

SUNY College At Plattsburgh
Alannah Pezzulo