ALANNAH RUCCI
Baltimore,MD
Summary
Dedicated and reliable professional with a strong work ethic. Seeking a collaborative and supportive team environment. Skilled in multitasking and maintaining composure and efficiency in high-pressure situations. Committed to meeting customer needs and providing exceptional service to drive business growth.
Overview
8
8
years of professional experience
Work History
Receiving Associate
Original One Auto Parts
07.2024 - 09.2024
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Reduced product damage during receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Contributed to positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
Cashier/Server
Pats Pizzeria
03.2023 - 07.2024
- Offered details about menu items and suggested choices to meet customer tastes.
- Resolved customer complaints in timely manner.
- Restocked shelves throughout shift as needed.
- Maintained clean, organized and stocked work station.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
- Developed long-term relationships with customers, increasing repeat business.
- Processed payments using credit cards, debit cards, and cash.
- Delivered top quality customer service while managing multiple tasks.
Office Assistant
Big Boyz Bail Bonds
07.2020 - 01.2023
- Developed effective working relationships with team members
- Answered incoming calls from customers and provided assistance with any complaints, address their concerns, answer their questions and assist them with their needs
- Resolved customer complaints in timely manner to ensure customer satisfaction
- Prepared lawsuits accurately and efficiently
- Maintained records of customer interactions, transactions, comments, and complaints
- Creating invoices for clients, ensuring all invoices are accurate
- Collecting and entering data in databases and maintaining accurate records of valuable company information
Medical Assistant/Receptionist
We Treat Feet Podiatry
02.2020 - 07.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
Xtreme Auto Services
08.2019 - 02.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled and confirmed appointments
- Greeted visitors and provided them with assistance
- Managed incoming and outgoing mail, courier services, faxes and other correspondence
- Maintained organized reception area and ensured that all guests were attended to promptly
- Preformed data entry into computer systems to maintain accurate records of customer information
- Provided administrative support such as filing documents, photocopying and scanning materials
Prep, Carry Out, and Host
Vaccaro's Italian Pastry Shop
04.2016 - 08.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Greeted guests upon arrival and provided them with menus.
- Offered seating and other special accommodations to customers according to preferences and dining area volume
- Answered customer inquiries regarding menu, restaurant services, and special promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
Education
Nursing - Nursing (R.N)
CCBC Essex/Dundalk
Dundalk, MDFROSTBURG STATE UNIVERSITY
Frostburg, MDHigh School Diploma -
DUNDALK SENIOR HIGH SCHOOL AND SOLLERS TECHNICAL HIGH-SCHOOL
Dundalk, MD05.2019
Skills
- Scheduling
- Complaint resolution
- Data Collection
- Data Entry
- Account updating
- Call Management
- Client Relations
- Administrative Support
- Greeting customers
- Order Accuracy
- Cleaning and sanitization
- Self-Motivated and Independent
Additional Information
References:
- Philip Zoppo 443-756-5488
- Chad Fuka 410-299-2257
Timeline
Receiving Associate
Original One Auto Parts
07.2024 - 09.2024
Cashier/Server
Pats Pizzeria
03.2023 - 07.2024
Office Assistant
Big Boyz Bail Bonds
07.2020 - 01.2023
Medical Assistant/Receptionist
We Treat Feet Podiatry
02.2020 - 07.2020
Receptionist
Xtreme Auto Services
08.2019 - 02.2020
Prep, Carry Out, and Host
Vaccaro's Italian Pastry Shop
04.2016 - 08.2019
Nursing - Nursing (R.N)
CCBC Essex/Dundalk
FROSTBURG STATE UNIVERSITY
High School Diploma -
DUNDALK SENIOR HIGH SCHOOL AND SOLLERS TECHNICAL HIGH-SCHOOL
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