Alannah Sinnott
Hopewell,VA
Summary
Skilled in enhancing customer satisfaction and adopting culinary techniques, I excelled at Breez-In by streamlining kitchen operations and elevating service standards. My adeptness in allergen awareness and sanitation, coupled with a knack for fostering teamwork, significantly contributed to operational efficiency. Proven reliability and adaptability underline my commitment to excellence in fast-paced environments.
A household Cleaner with strong focus on completing tasks efficiently and effectively. Skilled in performing wide range of cleaning duties, ensuring living spaces are clean and orderly for individuals and their families. Dependable and straightforward, consistently delivering quality results in maintaining homes.
I am also a detail-oriented individual experienced in hospitality and customer service. Employing exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests. Skilled at efficiently seating guests and taking reservations, as well as managing staff and maintaining a clean and safe dining area.
Overall I am a very adaptable individual with a knack of learning new skills and techniques quickly and efficiently. I maintain professional and excellent relationships with my team members and customers or clients.
Overview
4
4
years of professional experience
Work History
Deli Cook
Breez-In
Prince George, VA
07.2024 - 09.2024
- Displayed exceptional customer service skills and upheld professionalism when interacting with customers in person or over the phone.
- Demonstrated strong organizational and time management skills while preparing deli items in a high-volume setting.
- Created an efficient workflow system that allowed for faster preparation of orders during peak hours.
- Maintained cleanliness of kitchen area at all times including counters, utensils, fryers, grills and other related equipment.
- Utilized knowledge of various cooking methods, ingredients, equipment and procedures to prepare menu items as requested by customers.
- Ensured accuracy of orders by double checking them before handing them off to customers.
- Practiced safe food handling procedures to ensure compliance with health department regulations.
- Prepared meals quickly and efficiently according to customer orders with accuracy and speed.
- Cleaned food preparation equipment, work areas, and counters, or tables.
- Restocked kitchen supplies, rotated food, and stamp time and date on food in coolers.
- Performed general cleaning activities in kitchen and dining areas.
- Demonstrated strong organizational skills by preparing ingredients ahead of time for faster meal preparation during peak hours.
- Accurately prepared orders from the menu.
- Followed all health code regulations to ensure the safety of customers, staff, and products.
- Grilled, cooked and fried foods such as french fries, fried chicken, and fried fish.
- Collaborated effectively with other cooks on duty to ensure efficient use of resources during peak business hours.
- Effectively managed time between meal preparation, restocking supplies, and cleaning kitchen equipment.
- Developed an understanding of menu items and ingredients to ensure accurate order fulfillment every time.
- Monitored food temperatures throughout cooking process.
Household Cleaner
MaidPro
Henrico, VA
04.2024 - 07.2024
- Assisted customers in selecting suitable cleaning solutions based on their individual needs and preferences.
- Provided detailed reports outlining the scope of work performed after each job completion.
- Successfully removed tough stains from furniture and upholstery with the aid of appropriate cleaning agents.
- Efficiently managed time to complete tasks within established deadlines.
- Regularly inspected equipment for any signs of damage or wear and tear before use.
- Exhibited excellent organizational abilities when managing multiple projects simultaneously.
- Proficiently operated industrial-grade vacuum cleaners to remove dirt, debris and dust from carpets, rugs and hard floors.
- Ensured that all surfaces were properly sanitized prior to leaving the premises.
- Skilled at utilizing different types of cleaning products including disinfectants, deodorizers, glass cleaners.
- Thoroughly cleaned bathrooms, kitchens, bedrooms and living areas using a variety of cleaning materials and techniques.
- Consistently adhered to company policies related to health and safety regulations.
- Maintained accurate records regarding inventory levels for all cleaning supplies on hand.
- Diligently followed instructions provided by supervisors while executing assigned tasks.
- Adept at following safety protocols while operating chemical-based products such as bleach, detergents and polishes.
- Knowledgeable about proper storage procedures for various types of cleaning supplies.
- Adapted quickly to new systems and processes implemented by management team.
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
- Wiped down windows and mirrors with glass cleaner.
- Sanitized tables and countertops with cleaning solutions.
- Prioritized work tasks and remained flexible to workload changes.
- Removed dirty linens and remade beds with clean sheets.
- Sanitized bathroom fixtures and restocked amenities according to established protocols.
- Cleaned and restocked restroom areas with towels and toiletries.
- Washed tub and shower basins and cleaned shower curtains.
- Reported any maintenance or safety issues to the appropriate personnel.
- Respected guest property and privacy by changing cleaning schedules and returning misplaced items.
- Customized cleaning services for clients by making changes when necessary.
- Dusted and polished furniture and equipment.
- Washed dishes and cleaned kitchens, cooking utensils and silverware.
- Carried out deep cleans in kitchens including ovens and fridges.
- Utilized environmentally friendly cleaning products whenever possible.
Head Hostess
Volcano Crab
Colonial Heights, VA
11.2021 - 05.2023
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Monitored restaurant activity to determine seating and dining flow.
- Maintained a professional appearance at all times while adhering to the dress code policy.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
- Assisted in serving guests for parties and special functions.
- Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.
- Escorted guests to proper tables or offered open seating options in bar areas.
- Organized reservations for large parties and special events in accordance with company policies.
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Engaged with guests to maximize satisfaction with food and service.
- Provided accurate wait time estimates to customers based on current occupancy levels.
- Assigned seating arrangements according to guest requests whenever possible.
- Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels.
- Answered phone calls to take reservations and address guest questions and concerns.
- Ensured that all areas of the restaurant were clean, sanitized, and organized throughout shifts.
- Developed an understanding of customer needs, preferences, and behaviors to ensure a personalized dining experience.
- Demonstrated excellent interpersonal communication skills when interacting with guests and colleagues alike.
- Trained new hires on best practices related to hosting duties such as greeting customers and assigning seating arrangements.
- Processed phone and online orders, keeping food hot and fresh until picked up.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Communicated with tact and diplomacy to resolve guest dissatisfaction.
- Informed guests of food and drink specials, fostering smooth handoff to service staff.
- Processed payments using POS systems accurately following cash handling protocols.
- Closed out podium at end of shift and maintained order and organization.
- Verified accuracy of orders prior to delivery ensuring that all items were correctly prepared according to specifications.
- Distributed, collected, and organized printed menus.
- Stocked service areas with supplies to deliver faster service to guests.
- Contributed ideas towards improving operational efficiency within the restaurant environment.
- Monitored customer flow patterns throughout shifts adjusting staffing accordingly as needed.
- Reviewed work procedures and operational problems, determining ways to improve service.
- Utilized problem-solving skills when resolving conflicts between staff members or customers.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Delivered and refilled beverages and addressed requests for extra condiments and place settings.
- Completed opening and closing procedures according to set standards.
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience.
- Checked restrooms for cleanliness and availability of supplies.
- Operated cash registers to accept payments for food and beverages.
- Maximized table turns and rotated seating for maximum guest satisfaction.
Food Service Worker
Zzaam Fresh Korean Grill
Colonial Heights, VA
03.2021 - 01.2023
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
- Handled cashier duties, maintaining accuracy of monies received or exchanged.
- Followed all safety standards when handling hot foods and liquids on the job.
- Delivered food orders to customers in a timely manner.
- Verified food was served at the correct temperature to reduce risks.
- Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines.
- Managed customer inquiries, complaints, and requests.
- Restocked shelves and display cases with food items.
- Trained new employees on proper food handling techniques and restaurant policies.
- Efficiently prepared food items such as bowls, soups, meals plates and desserts according to recipes or specific customer orders.
- Monitored expiration dates and discarded outdated items.
- Consistently provided efficient service by anticipating customer needs before being asked.
- Stored excess foods according to temperature storage specifications.
- Communicated food ingredients, availability and pricing information to customers.
- Proficiently operated cash registers and other food service equipment such as blenders, slicers, mixers, and grinders.
- Effectively communicated with kitchen staff regarding any discrepancies between order tickets and actual orders.
- Deep cleaned and re-arranged kitchen to make it more open and workable.
- Trained and supervised new employees on operation of assigned station within kitchen area.
- Inspected dining areas regularly to ensure they were properly stocked with utensils and condiments.
- Organized inventory items according to established procedures for easy access during peak hours.
- Prepared variety of food dishes by following strict recipe guidelines.
- Checked quality of ingredients used in each dish prior to preparation or serving.
- Exhibited knowledge of portion control measures to minimize wastefulness.
- Provided timely delivery of food items from kitchen to wait staff stations.
- Initiated meal preparation by chopping vegetables and preparing garnishes for dishes.
- Assisted in preparing catering services for large groups or special events.
- Collected and stacked dirty dishes on cart to return to kitchen for washing.
- Read production orders or color-coded menu cards on trays to determine item placement.
- Operated cash registers accurately and efficiently during transactions.
- Cleaned and sanitized work areas, equipment, and dishes.
- Observed and enforced food safety regulations.
- Followed established recipes to prepare menu items.
- Compiled and maintained records of food use and expenditures.
- Monitored customer food preferences to determine focus of sales efforts.
- Liaised with kitchen staff to facilitate prompt and seamless service.
- Sourced ingredients for planned menus ahead of time.
- Used manual or electric appliances to clean, peel and trim foods.
- Arranged tables and decorations according to client specifications.
- Made special dressings and sauces as condiments for bowls and meal plates.
- Scheduled use of facilities or catering services for events.
- Designed, planned and catered full buffets for in-house events.
Education
High School Diploma -
Dinwiddie Hgih School
Dinwiddie, VA06-2021
Skills
- Customer Satisfaction
- Customer Orders
- Product quality
- Monitoring
- Workstation organization
- Cooking techniques
- Temperature Monitoring
- Sanitation Procedures
- Food Preparation
- Portion Control
- Organizational abilities
- Housekeeping
- Cleaning techniques
- Mopping and sweeping
- Professional Appearance
- Cleaning methods
- Waste disposal
- Vacuuming
- Safe cleaning with chemicals
- Dusting
- Surface sanitation
- Cleaning and sanitization
- Household Management
- Customer Service
- Reservation setting
- Reservation planning
- Greeting and seating
- Group reservations management
- Guest Relations Management
- Reservation coordination
- Dining room management
- Team Management
- Check payment processing
- Menu knowledge
- Table Bussing
- Front-of-house display creation
- Service prioritization
- Exceptional communication
- Safe Food Handling
- Food station setup
- High-volume dining
References
References available upon request.
Timeline
Deli Cook
Breez-In
07.2024 - 09.2024
Household Cleaner
MaidPro
04.2024 - 07.2024
Head Hostess
Volcano Crab
11.2021 - 05.2023
Food Service Worker
Zzaam Fresh Korean Grill
03.2021 - 01.2023
High School Diploma -
Dinwiddie Hgih School