Alannah Spencer
Gallup,NM
Summary
Dynamic and results-oriented professional with extensive experience in customer service and front office management, notably at NTUA. Excelled in payment processing and verbal communication, enhancing customer satisfaction and streamlining operations. Skilled in staff training, demonstrating a proven track record of fostering team efficiency and productivity.
Overview
12
12
years of professional experience
Work History
Call Center Representative
NTUA
Fort Defiance, AZ
06.2020 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with inquiries regarding their payment status or account balances.
- Worked effectively in team environments to make the workplace more productive.
- Created work orders and tracked progress through completion.
- Participating in safety meetings and following safety regulations at all times.
Front Desk Receptionist
Hampton Inn
Gallup , NM
09.2018 - 08.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained accurate records of visitors' check-in and check-out times in logbook system.
- Collected feedback forms from customers on their experience at the facility.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Verified customer credit to establish payment method for accommodations.
Customer Service Cashier
Walmart
Albuquerque, NM
05.2013 - 07.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Gallup High School
Gallup, NM05-2010
Some College (No Degree) - Science
CNM
AlbuquerqueSkills
- Customer Service
- Gathering information
- Verbal and written communication
- Front Office Management
- Payment Processing
- Staff Training
Timeline
Call Center Representative
NTUA
06.2020 - Current
Front Desk Receptionist
Hampton Inn
09.2018 - 08.2020
Customer Service Cashier
Walmart
05.2013 - 07.2018
High School Diploma -
Gallup High School
Some College (No Degree) - Science
CNM
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