Alannah Thibeau
Gilbert,AZ
Summary
Passionate employee with 8+ years' experience in customer service environment, with a history of meeting company needs with consistent and organized practices. Strong interpersonal and communication skills, trained in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail oriented and multitasking strengths cater diverse customer needs without losing focus or sacrificing service quality.
Overview
10
10
years of professional experience
Work History
Warehouse Clerk
Universal Logistics Holdings Inc.
Gilbert, AZ
08.2022 - Current
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided general administrative support when necessary, including responding to email traffic in a timely manner.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Evaluated customer complaints related to product or service quality ensuring timely resolution of all issues raised.
- Assisted coworkers and leadership with special projects to learn new tasks while gaining additional responsibilities.
- Prepared outgoing orders for shipment according to customer specifications.
- Maintained accurate inventory records using computerized tracking system.
- Identified order discrepancies and damaged items and notified supervisor.
- Communicated with transportation coordinators to follow specific procedures and make special delivery arrangements, expedite and trace shipments.
- Resolved order issues to improve productivity and workflows.
- Proofread and corrected correspondence and reports for error-free documentation.
Assistant Manager
Athleta
Chandler, AZ
09.2021 - 08.2022
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in store opening by setting up office space, computers and cash registers.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Manager
Bahama Buck's Franchise Corp.
Mesa, AZ
04.2014 - 01.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained calm demeanor during high-volume periods and special events.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved issues regarding customer complaints with tact and professionalism, and escalated worsening concerns to a manager for remediation.
- Maintained high productivity by processing all sales transactions accurately and promptly to prevent long waiting periods.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Greeted guests with pleasant smile and superior customer service.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ05.2016
Skills
- Time management
- Reliability
- High volume email traffic
- Effective communication skills
- Paperwork Processing
- Word/Excel/Outlook
- Product Organization
- Three years American Sign Language
- Data Entry
- Customer Engagement
Timeline
Warehouse Clerk
Universal Logistics Holdings Inc.
08.2022 - Current
Assistant Manager
Athleta
09.2021 - 08.2022
Manager
Bahama Buck's Franchise Corp.
04.2014 - 01.2022
High School Diploma -
Mesquite High School