Alanna R Jiron
Albuquerque,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sandwich Artist
Subway restaurants
Taos, NM
08.2023 - 11.2023
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
Dispatcher
Quick Dispatch
Albuquerque, NM
07.2019 - 07.2023
- Developed and maintained positive working relationships with external vendors.
- Interpreted road maps and provided directions to technicians when needed.
- Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.
- Assisted customers with payment processing for services rendered.
- Communicated with tow truck drivers and other technicians regarding job assignments, locations, estimated times of arrival.
- Provided updates to customers on estimated time of arrival for requested services.
- Monitored vehicle tracking systems to update customer information while vehicles were en route.
- Resolved customer complaints promptly and professionally.
- Performed data entry into company's database systems as needed.
- Entered information on computerized systems to verify locations and notify nearest responders.
Accounts Receivable Manager
Ed's Refrigeration
Albuquerque, NM
02.2014 - 06.2019
- Analyzed customer accounts to identify and resolve discrepancies.
- Developed and maintained relationships with customers to ensure timely payment of invoices.
- Maintained accurate records of all accounts receivable transactions.
- Reconciled daily cash receipts and applied payments to the appropriate accounts.
- Prepared monthly aging reports for review by management.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Monitored delinquent accounts and initiated collection efforts as needed.
- Researched disputed invoice items for resolution of payment delays.
- Performed weekly audits of AR data entry accuracy for errors or omissions.
- Generated monthly statements for clients outlining their current balances due.
- Reviewed customer contracts for pricing accuracy prior to invoicing customers.
- Created detailed reports on overdue accounts for internal use and external reporting requirements.
- Negotiated payment plans with past due customers while ensuring full compliance with company policies.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Implemented new procedures within the Accounts Receivable department to improve efficiency.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Completed daily accounts receivable ledger reconciliations.
- Generated financial statements and reports detailing accounts receivable status.
- Upheld strict quality and accuracy standards through daily process adjustments.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Drafted and prepared contractual documents such as NDAs, service agreements, and purchase orders.
- Interpreted contracts and ensured that parties were compliant with their contractual obligations.
- Monitored contract performance to ensure that deadlines were met by both the client and contractor.
- Reviewed vendor invoices for accuracy prior to payment processing.
Education
Some College (No Degree) - Criminal Justice
Albuquerque Technical Vocational Institute (TVI)
Albuquerque, NMSome College (No Degree) - Business Administration
Central New Mexico Community College
Albuquerque, NMSkills
- Attention to Detail
- Cleaning and sanitization
- Route Navigation
- Driver communication
- Dispatch Coordination
- Collections expertise
- Customer Relationship Management
- Bookkeeping
- Project Management
- PC proficient
- Positive and professional
- Teamwork and Collaboration
- POS System Operation
Timeline
Sandwich Artist
Subway restaurants
08.2023 - 11.2023
Dispatcher
Quick Dispatch
07.2019 - 07.2023
Accounts Receivable Manager
Ed's Refrigeration
02.2014 - 06.2019
Some College (No Degree) - Criminal Justice
Albuquerque Technical Vocational Institute (TVI)
Some College (No Degree) - Business Administration
Central New Mexico Community College