ALANNI BROWNE-JONES
Wyandanch,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Professional with experience in residence life and student support, ready to excel in supporting academic and personal development. Skilled in conflict resolution, mentorship, and fostering inclusive communities. Strong focus on collaboration, ensuring reliable support and adaptability to changing needs. Known for excellent communication, leadership, and organizational skills, making significant impact in student engagement and well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Advisor
Office of Residence Life SCSU
01.2024 - Current
- Monitored building security by conducting routine rounds throughout the facility.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Administered emergency response procedures during crises, maintaining resident safety as a top priority.
- Planned and Conducted social and education events for residents
Stock Room Associate
Khol's
07.2023 - 12.2023
- Developed and maintained successful working relationships with colleagues.
- Received new stock and input values into computer system.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Managed timely and effective replacement of damaged or missing products.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
Sales Associate
Express Factory Outlet
08.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store systems for merchandise at other sites
- Prepared merchandise for the sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges, and refunds in accordance with store policy
- Set and achieved company-defined sales goals
- Answered customer questions about sizing, accessories, and merchandise care
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to build rapport and loyalty.
Education
Bachelors of Arts - Communications
Southern Connecticut State University
New Haven, CT12.2026
Skills
- Policy Enforcement
- Activity Planning
- Peer Mediation
- Social Media and Promotions
- Written Communication
- Workplace Cleanliness
Certification
- [QPR Gatekeeper] [QPR Institute] [2024 August]
- [ Title IX Certified] [ 2024 August]
Timeline
Resident Advisor
Office of Residence Life SCSU
01.2024 - Current
Stock Room Associate
Khol's
07.2023 - 12.2023
Sales Associate
Express Factory Outlet
08.2021 - 05.2022
Bachelors of Arts - Communications
Southern Connecticut State University